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calbzam

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Everything posted by calbzam

  1. Hi, So the problem is when you try to pull the cloud branch into your local repo (so then you can locally solve the conflicts). - Could you try to pull the branch from the cloud repo "Branch explorer" view --> right-click --> pull this branch? - Aren't you getting any specific error message? - Could you attach the local server debug log ("C:\Program Files\PlasticSCM5\server\plastic.debug.log.txt")? Regards, Carlos
  2. Hi, It refers to the Plastic server and port (not the JIRA server name). Regards, Carlos.
  3. Hi, I can see the following error message in the logs: Could you attach (or reach us to support@codicesoftware.com) your "C:\Users\xxx\AppData\Local\plastic4\issuetrackers" folder? It seems to be some errors in the API calls so my guess is that some configuration could be wrong. 2019-10-20 19:27:17,707 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Logging changeset 16 with 1 items in plain text 2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.diffchangeset.url: The remote server returned an error: (404) Not Found. 2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace: at System.Net.HttpWebRequest.GetResponse() at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response) 2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.diffchangeset.url'"],"errors":{}} 2019-10-20 19:27:17,837 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.formatdata: The remote server returned an error: (404) Not Found. 2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace: at System.Net.HttpWebRequest.GetResponse() at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response) 2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.formatdata'"],"errors":{}} 2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Updating values for issue 'GT-11' 2019-10-20 19:27:17,935 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing PUT https://outermarkergames.atlassian.net/rest/api/2/issue/GT-11: The remote server returned an error: (400) Bad Request. 2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace: at System.Net.HttpWebRequest.GetResponse() at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response) 2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":[],"errors":{"customfield_10000":"Field 'customfield_10000' cannot be set. It is not on the appropriate screen, or unknown."}} 2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - Assuming 400 as Unauthorized. Regards, Carlos.
  4. Hi, You need to do it via configuration file. Please cehck the steps from the following link: https://www.plasticscm.com/documentation/extensions/plastic-scm-version-control-task-and-issue-tracking-guide#JIRA-Configuration Regards, Carlos.
  5. Hi, We release new versions every day and a few of them per week are public in our web. Also every new release includes multiple installers. If you miss some specific version/installer, please reach us at support@codicesoftware.com. Anyway, we normally recommend frequently update the Plastic version. Regarding the release notes, could you let us know the thread and the details? For instance, the instellers for the installers for 8.0.16.3221are not avilable in our web anymore but you can still check the release notes: https://www.plasticscm.com/download/releasenotes/8.0.16.3221 Regards, Carlos.
  6. Hi, I'm afriad this feature is not supported. What you can do at the moment is mark the task as opened when you craete the Plastic branch (but not change the user asignee in JIRA). You feedback is very welcome: https://plasticscm.uservoice.com Regards, Carlos.
  7. Hi, If you also upgrade the server version, this error shouldn't appear. The specific release number is: 8.0.16.3643 Could you confirm that the issue is not happening after the uprgade? Sorry for the inconveniences, Carlos.
  8. Hi, Please check the following link where we explain how to reset the Plastic server admin from the webadmin: https://www.plasticscm.com/documentation/administration/plastic-scm-version-control-administrator-guide#Chapter6:webadmin-Serverconfigurationandadministration Regards, Carlos.
  9. Thanks for the update. If you run a gitsync involving a big repo via console, you should get more feedback (also checkin the clien log). Good to know you are up and running and the following syncs are much faster Regards, Carlos.
  10. HI, Could you attach the Plastic client log? This way, we should get more information fo the problem. Regards, Carlos.
  11. Hi, You can reach us to support@codicesoftware.com if you need a specific old version. We just keep a few of them. There shouldn't be any problem for your developers always install the latest available version. They are both compatible and these way you are not missing any new feature. Regards, Carlos.
  12. Hi, We are going to release the following task: [New] 8.0.16.3548 All platforms - Plastic, Gluon: A lot of users have found the contextual help in the Plastic and Gluon UIs very useful, but, for our more advanced users, the help panel was getting in the way without providing any real benefit. Now, each help item will only be shown at most once a day, and we will only show more help than that when we detect you are having difficulty with the tool. Also, if the help panel was opened automatically, rather than by pressing the help button, it will hide itself out of the way again after a few minutes. Btw, if you select "Got it, don't show me again" on the help panel, that help item won't be shown again. Regards, Carlos.
  13. Definitely this is not normal. If you can send us some file examples where Plastic is wrongly considering the same, we will review the scenario in detail to determine the reason for the false positive. Also thank you @Mikael Kalms for your help :) Regards, Carlos.
  14. Hi, As Mikel comments, when you perform changes out of the Plastic control (directly ok disk) Plastic can only guess what happened checking the hard drive. You may have deleted these folders but according to the "Pending changes" view, a very similar folder has been added on a different location. That's why Plastic considers it a "move" instead of a "delete". If you check the "Similarity" column, the values are very high (it means the file content is very similar and Plastic considers it a "move"). Could you focus on any of these files and confirm these similarity values? Regards, Carlos.
  15. Yes, we could clarify the error message for this specific case (hidden changes). If I properly understand you need to keep these files under source control? Because another option would be to keep them as private in your workspace. Regards, Carlos.
  16. Wow! Thank you so much for the update and the detailed analysis! Good to know that the operation was able to complete. The sync duration would depend for sure on the content of the individual commits but not very sure why it seems to also depend on the previously synced changesets. Regards, Carlos.
  17. Hi, Could you attach the "plastic.debug.log.txt" file? We should be able to debug why the GitServer mappings are not generated. Generating the mappings will take a while and it depends on the repo size. Regards, Carlos.
  18. Hi, You can configure this value, in the "mergetool.conf" file. The setting to edit is: big_file_size The default size is 2MB (2 * 1024 * 1024) Regards, Carlos.
  19. Hi, I started the same clone operation this morning on my local PC. Around 7 hours running: Importing... \ 45784/138997 I'm using the "cm sync" (next time please also use the "cm" so we can get more feedback on the operation). I'm using the office network and my SSD drive. It doesn't seem to be as fast as Manu reported but it should be finishing in less than 24 hours (faster than your test). Anyway, the initial operation is what should take a longer time (this is a big repo). But after that, the sync for the new commits should be very fast. Regards, Carlos.
  20. As an update for the forum post (we have been also chatting via support email): As you probably saw in our blog, we are currently redoing the entire code review system to come up with something much more powerful, focusing on smoothing the interactions between reviewers and authors.Right now the first phase for Windows has been released, but more work is yet to be done.We'll start on the macOS side of things real soon, and our goal is to reach the current Windows feature parity before the end of 2019.Regards, Carlos.
  21. Hi, I'm afraid the redesigned webUI (including the code review support) is only available for Plastic hosted servers http://blog.plasticscm.com/2018/09/webui-web-interface-for-plastic.html Regards, Carlos.
  22. Hi, I'm afraid it's not currently configurable but it's shouldn't be very difficult to enable it https://plasticscm.uservoice.com Regards, Carlos.
  23. Hi, I'm afraid it's not possible. You will need to re-create the Xlink in order to change the writable flag. Regards, Carlos.
  24. Hi, A branch rename is not pushed during a replica operation. If you locally renamed a branch and also want to propagate this change to cloud, you will also need to manually rename the branch in the cloud repo. Regards, Carlos.
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