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calbzam

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Posts posted by calbzam


  1. Hi,

    So the problem is when you try to pull the cloud branch into your local repo (so then you can locally solve the conflicts).

    - Could you try to pull the branch from the cloud repo "Branch explorer" view --> right-click --> pull this branch?

    - Aren't you getting any specific error message?

    - Could you attach the local server debug log ("C:\Program Files\PlasticSCM5\server\plastic.debug.log.txt")?

    Regards,

    Carlos


  2. Hi, I can see the following error message in the logs:

    Could you attach (or reach us to support@codicesoftware.com) your "C:\Users\xxx\AppData\Local\plastic4\issuetrackers" folder?

    It seems to be some errors in the API calls so my guess is that some configuration could be wrong.

    2019-10-20 19:27:17,707 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Logging changeset 16 with 1 items in plain text
    2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.diffchangeset.url: The remote server returned an error: (404) Not Found.
    2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace:
       at System.Net.HttpWebRequest.GetResponse()
       at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response)
    2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.diffchangeset.url'"],"errors":{}}
    2019-10-20 19:27:17,837 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.formatdata: The remote server returned an error: (404) Not Found.
    2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace:
       at System.Net.HttpWebRequest.GetResponse()
       at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response)
    2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.formatdata'"],"errors":{}}
    2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Updating values for issue 'GT-11'
    2019-10-20 19:27:17,935 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing PUT https://outermarkergames.atlassian.net/rest/api/2/issue/GT-11: The remote server returned an error: (400) Bad Request.
    2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace:
       at System.Net.HttpWebRequest.GetResponse()
       at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response)
    2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":[],"errors":{"customfield_10000":"Field 'customfield_10000' cannot be set. It is not on the appropriate screen, or unknown."}}
    2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - Assuming 400 as Unauthorized.

    Regards,

    Carlos.


  3. Hi,

    We release new versions every day and a few of them per week are public in our web. Also every new release includes multiple installers. If you miss some specific version/installer, please reach us at support@codicesoftware.com. Anyway, we normally recommend frequently update the Plastic version. 

    Regarding the release notes, could you let us know the thread and the details? For instance, the instellers for the installers for 8.0.16.3221are not avilable in our web anymore but you can still check the release notes: https://www.plasticscm.com/download/releasenotes/8.0.16.3221

    Regards,

    Carlos.


  4. Hi,

    Please check the following link where we explain how to reset the Plastic server admin from the webadmin:

    https://www.plasticscm.com/documentation/administration/plastic-scm-version-control-administrator-guide#Chapter6:webadmin-Serverconfigurationandadministration

    Quote

     

    Security
    This section lets you configure the following settings:

    Change the Administration console password - This is the password you must enter to access to the Plastic SCM Server Administration Console to apply the required changes to the server settings.


    Reset the Plastic SCM Server administrator - The server administrator is the owner of the repository server. You can reset the server administrator from here.

     

    Regards,

    Carlos.


  5. Hi,

    We are going to release the following task:

    [New] 8.0.16.3548
    All platforms - Plastic, Gluon: A lot of users have found the contextual help in the Plastic and Gluon UIs very useful, but, for our more advanced users, the help panel was getting in the way without providing any real benefit. 
    Now, each help item will only be shown at most once a day, and we will only show more help than that when we detect you are having difficulty with the tool. Also, if the help panel was opened automatically, rather than by pressing the help button, it will hide itself out of the way again after a few minutes.
    
    Btw, if you select "Got it, don't show me again" on the help panel, that help item won't be shown again.

    Regards,

    Carlos.


  6. Quote

    Now regarding similarity, no, it is not supposed to operate just on file sizes. I don't know the exact algorithm but it does operate on content. If you package up one or two 'source' files and corresponding 'target' files that got suspiciously high match rates and submit to Codice Software (or just attach to a post here) then they can give it a look and establish why the matching produced false positives.

    Definitely this is not normal. If you can send us some file examples where Plastic is wrongly considering the same, we will review the scenario in detail to determine the reason for the false positive.

    Also thank you @Mikael Kalms for your help :)

    Regards,

    Carlos.


  7. Hi,

    As Mikel comments, when you perform changes out of the Plastic control (directly ok disk) Plastic can only guess what happened checking the hard drive. 

    You may have deleted these folders but according to the "Pending changes" view, a very similar folder has been added on a different location. That's why Plastic considers it a "move" instead of a "delete". If you check the "Similarity" column, the values are very high (it means the file content is very similar and Plastic considers it a "move").

    Could you focus on any of these files and confirm these similarity values?

    Regards,

    Carlos.


  8. Hi,

    I started the same clone operation this morning on my local PC. Around 7 hours running:

    Importing... \ 45784/138997
    I'm using the "cm sync" (next time please also use the "cm" so we can get more feedback on the operation). I'm using the office network and my SSD drive.
    It doesn't seem to be as fast as Manu reported but it should be finishing in less than 24 hours (faster than your test).
     
    Anyway, the initial operation is what should take a longer time (this is a big repo). But after that, the sync for the new commits should be very fast.
     
    Regards,
    Carlos.

  9. As an update for the forum post (we have been also chatting via support email):

    As you probably saw in our blog, we are currently redoing the entire code review system to come up with something much more powerful, focusing on smoothing the interactions between reviewers and authors.

    Right now the first phase for Windows has been released, but more work is yet to be done.

    We'll start on the macOS side of things real soon, and our goal is to reach the current Windows feature parity before the end of 2019.

    Regards,

    Carlos.

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