BVeeravelu

Hi, Thanks for the support, the issue has been resolved. There was a SQL Server upgrade happened that changes the database path. After coordinating with DBA team and setting up the new path in db.conf file the issue got resolved. Thanks, Babu Veeravelu

Hi, Thanks for the prompt response with your inputs. I am reaching out to the teams and will get back with details and outcomes, if we are still having issue. Thanks, Babu Veeravelu

Issue: Getting (attached) error message ("Create Database failed") while trying to create new repository. But able to create a child/sub repository of the repository that already exists. Plastic SCM Version: 7.0.16.2356 installed in Windows Server 2012 R2 SQL Server 2008 R2; Microsoft SQL Server Management Studio 10.50.2500.0; Operating System 6.1.7600 Details: Was working fine with this server for more than 2 years and suddenly starting this week, we are not able to create any new parent repository in one the plastic scm server. Getting the attached error message. Please provide some insights and recommendations what could be the reasons for this error and how to fix it. Let me know for any more details or information required. Thanks, Babu Veeravelu

Hi Carlos, Thanks for the input. Your question & Suggestion: How many cores has your server?I would increase the thread number from the web admin panel: My answer and action taken on suggestion: We had 2 cores and 2 threads, as per your recommendation we had increased to 4 cores and matched with 4 threads now. Question to you: You above screen shot shows 4 circled but max threads as 16, Could you please elaborate on this numbers?

Hi, Attached the log files of April 19 & 20, 2019 for your reference. Thanks, plastic.relevant.log.txt.20190420plastic.relevant.log.txt.20190419plastic.errors.log.txt.20190420plastic.errors.log.txt.20190419plastic.debug.log.txt.20190420plastic.debug.log.txt.20190419plastic.channelcall.log.txt.20190420Babuplastic.channelcall.log.txt.20190419

Hi, Thanks for the quick response, For today's issue, I couldn't check the status because I was not called. But for the issue reported on last Saturday April 20, 2019. I did try the below command after logging into the server. $ service plasticsd status Also, when I tried restart the service by entering first $ service plasticsd stop command, it threw a "FAILED" message, and then when I tried for $ service plasticsd start it resulted in saying service already running. I will try to get the logs for the day of April 20, 2019 to see if that helps.

Hi, Attaching the log files for reference. Thanks, Babuplastic.relevant.log.txtplastic.realtime.requests.log.txtplastic.errors.log.txtplastic.debug.log.txtplastic.channelcall.log.txt

Hi, Problem Report: Plastic SCM version 7 installed in Linux often hungs and throws error "No connection could be made becasue the target machine actively refused it <IP:PORT>". Action Taken/Workaround: Checked the status of Plastic SCM service and found it's active. Tried stop and start the service but couldn't because it throws error saying operation FAILED. Reboot the Linux server, then able to establish connection. Note: We have two other Plastic SCM running in two different Windows machine without any issues for years. But the Linux one started few months ago had connection issue reported once a week. This issue mostly occurs during 12 to 4 AM EST (onshore off business hours, but Offshore's active check-in hours) Objective: Plastic SCM should be available and able to connect all time without any connection issue, other than maintenance downtime. Question(s): 1. Any input and thoughts on What's causing the connection issue? 2. Please let me know for any log files required to take a look. Please let me know for any further information or question. Thanks, Babu