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Found 1 result

  1. Sam

    Blank page bug !

    Hi every body, We currently have a big problem in our plastic system in our company (used for almost 2 years). On my PC (windows GUI) I gradually began to have some errors when clicking on "Items" or "Branch Explorer" on opened Workspaces. When this error occurs, the main panel remains blank, but i'm still able to open a tab by clicking on "Pending changes" or "Branches" for instance. The error is not present on all of my Workpaces, sometimes it's only on "Branch Explorer" , sometimes on both "Items" and "Branch Explorer", but, day by day, new workspaces are concerned ... The error message is "the input string format is incorrect". The error also appends when I launch plastic on a problematic repository. Here's a screenshot (in french) I tried to delete concerned workspace and recreate a new one from the initial repository, sometimes one of the to "risky" menus ("Items" or "Branch Explorer") is fixed, sometimes not. The problem began about 10 days ago, it is very strange and the error is not explicit at all for us, we do need plastic team help ! ;-) Other info and mysterious facts : - Server and all computers have been updated to 5.4.16.779, but that did not solve the problem. - All other computer in our company are MACs, the problem is not present on Mac. - This morning I closed all but one workspace ... bad idea, my plastic prompts the error while it starts, and now, nothing happends anymore when I click on "Workspaces" or "Repositories", nothing, no error, the main panel remains blank ... so I can't open new workspaces, we'are totally stuck ! I am ready to bring all needed info to solve the problem, but please understand that it's really urgent for us. We use plastic in all of our project, and our company loses a lot of time when the processes are broken. Thanks a lot for your help.
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