tom.peters Posted January 31, 2018 Report Share Posted January 31, 2018 Good Day! I just upgraded to 6.0.16.1765. I recreated all my workspaces and something weird is happening. I keep getting random files showing up in Pending as 'Changed', but there are no differences in any of them. When I try to undo changes, they simply do not get undone. I have tried deleting and recreating the workspaces numerous times. All I have to do is switch to a branch and suddenly all these changes appear in Pending. I do not have private files showing. All of these are controlled with no differences. I cannot undo these changes which means I cannot switch branches. Is there something I missed with this upgrade? Thanks, Tom Link to comment Share on other sites More sharing options...
psantosl Posted January 31, 2018 Report Share Posted January 31, 2018 The only thing that comes to my mind is some issue with the file dates. Go to settings, and set the "Check content (hash) ..." and let's see if it goes better... (temporarily, I don't recommend setting this flag if not necessary because it slows down things). We are not aware of issues with 1765 (which is quite old, by the way, since we are in the final stages of pre 7.0) Link to comment Share on other sites More sharing options...
tom.peters Posted February 1, 2018 Author Report Share Posted February 1, 2018 Thanks for the quick reply. The 1765 is dated only 2 months ago, so for a stable release, I think that's young enough. I have the Compare File Contents on as a rule, slow or not. I tried unchecking it, same results. It's weird because I have all these files showing up as changed, but not a single one shows any differences. Also, for fun I tried checking them in but none went in because there are no changes in them. The real head-scratcher is that I cannot undo changes, at all. Every now and then in version 5 I'd get some files showing as changed when they weren't, but I was always able to undo changes and get Pending cleared out. Link to comment Share on other sites More sharing options...
manu Posted February 1, 2018 Report Share Posted February 1, 2018 Hello @tom.peters, would it be possible to schedule an online meeting with you in order to review what's going on? Please tell me you availability and timezone. Best, Manu. Link to comment Share on other sites More sharing options...
tom.peters Posted February 1, 2018 Author Report Share Posted February 1, 2018 I am in USA Eastern Time. I am available all day. I am sending a support email, now. Thanks! Link to comment Share on other sites More sharing options...
tom.peters Posted February 1, 2018 Author Report Share Posted February 1, 2018 I uninstalled version 6, totally, and reinstalled version 5 until this is all sorted out. Thanks Link to comment Share on other sites More sharing options...
jice_nolaroads Posted March 3, 2018 Report Share Posted March 3, 2018 Hello, any news on that ? because on my team we regularly have same issue. we solve it by closing plastic, removing .plastic/plastic.wktree cache file, relaunch plastic, and make switch on desired branch to reconstruct cache, and after that it's generally working. but it happen regularly and it's very annoying, and we don't really understand why it happen. we worked on unity projects, and it's happen with 6.0.16.1765 cloud ed. and also after an upgrade with 7.0.16.2006 (but maybe less frequently ? i'm not sure) we have cloud repositories in distributed modes, with replication on local server. by the way thanks for "check content (hash) ..." option which can be really handy for us too (because of unity), even if it's not solving issue. Link to comment Share on other sites More sharing options...
manu Posted March 5, 2018 Report Share Posted March 5, 2018 Hello @jice_nolaroads can I get connected with you the next time this issue happens? Link to comment Share on other sites More sharing options...
jice_nolaroads Posted March 7, 2018 Report Share Posted March 7, 2018 On 05/03/2018 at 5:34 PM, manu said: Hello @jice_nolaroads can I get connected with you the next time this issue happens? Hello @manu through what communication system ? (Slack ?) what is yours availabilities ? (we can if you are available at the moment, but we can't wait too long when it happen) or maybe you need only some specific infos we can provide next time ? Could you be more specific in a private message please ? Link to comment Share on other sites More sharing options...
manu Posted March 7, 2018 Report Share Posted March 7, 2018 I'll contact you through PM Link to comment Share on other sites More sharing options...
tom.peters Posted April 5, 2018 Author Report Share Posted April 5, 2018 Did anything come of this additional research? Link to comment Share on other sites More sharing options...
jice_nolaroads Posted April 5, 2018 Report Share Posted April 5, 2018 it's not 100% certain but it probably due to "run fast update option" however, since we upgraded to plastic v7 AND disable this option, we did not have this issue anymore Link to comment Share on other sites More sharing options...
tom.peters Posted April 7, 2018 Author Report Share Posted April 7, 2018 Thank you! Link to comment Share on other sites More sharing options...
tom.peters Posted April 9, 2018 Author Report Share Posted April 9, 2018 I upgraded to the latest release, turned off run fast update, but I am still experiencing this.... I'll need to contact support, again. Link to comment Share on other sites More sharing options...
tom.peters Posted April 18, 2018 Author Report Share Posted April 18, 2018 Is there an ETA on the fix for this? When Carlos and I chatted it sounded like it's going to be an option in the GUI to turn off flagging differences by file size. Link to comment Share on other sites More sharing options...
calbzam Posted April 19, 2018 Report Share Posted April 19, 2018 Hi, we are still evaluating the possibilities. I will get back to you as soon as possible. Sorry for the inconveniences, Carlos. Link to comment Share on other sites More sharing options...
tom.peters Posted April 25, 2018 Author Report Share Posted April 25, 2018 OK, thanks. Please let me know as soon as a fix is available. We cannot upgrade until we have it and there are a lot of nice features we're missing out on... ? Link to comment Share on other sites More sharing options...
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