Jump to content
Stammy

Errors fresh install Unity plugin

Recommended Posts

I have a rather frustrating error to do with the Unity plugin which is stopping me from being able to use the built in support.

I have a 3 user Team licence set up on a remote server which I have an open connection with in the Plastic SCM client (everything is fully functional in the client) but every time I click connect in the editor I receive two errors which I have attached.

Been up all night trying to fix this - would appreciate some help!

https://gyazo.com/992e19f02cca3f27727766e475c6b7dd

992e19f02cca3f27727766e475c6b7dd.png

Share this post


Link to post
Share on other sites

Hello @Stammy,

I'm sorry to hear you are having issues with the Unity Plugin, I've just grabbed the latest installer for Unity and Plastic and it's working fine for me.

Can you please enable the log as it's described here:

please share the log result with us?

I guess you already know it but you can work without the Plugin by using the "Transparent SCM" mode: https://www.plasticscm.com/features/transparent-scm.html

You can work like that until we find out what's wrong with your setup.

Share this post


Link to post
Share on other sites

Hi Manu,

That's how I'm using Plastic at the moment, other than this issue the software works perfectly, and has solved many of our internal issues that we had with Perforce - even without the Unity integration it's a significant step up.

I've attached the files, I'll take a quick look too to see if there's anything I can fix on my end.

Thanks,

Jared

plasticunity_api.log.txt

plasticunity_commands.log.txt

plasticunity_status.log.txt

plasticunitypipe.log.txt

plasticunity.log.txt

Share this post


Link to post
Share on other sites

Hm... missing object reference in plasticunity_api.log.txt...

2018-02-15 22:34:30,563 DEBUG PlasticAPI - API: new instance requested
2018-02-15 22:34:30,637 DEBUG PlasticAPI - API: new instance created
2018-02-15 22:34:30,863 DEBUG PlasticAPI - Error checking Unity3D license: Object reference not set to an instance of an object.. Assuming that the plugin is unlicensed.

Going to have a little dig around and see what I can pull up :)

Share this post


Link to post
Share on other sites

Hi @Stammy,

thank you fro the log info.

From what I see we might have two issue in your installation.

1) Bad client.conf configuration: What happens if you open a command line client and you type "cm lrep", does it work?

2) Bad license installed at your server: Can you please download again your license and install it over the one you already have? Then restart the Plastic SCM server. I can also generate you another license, I can't find licenses associates with your mail domain so I will need to know your license holder email.

Share this post


Link to post
Share on other sites

Hi @manu

cm lrep returns correctly, I have just tried the second method and I'm afraid it doesn't work. I have PM'd you the license holder email, as it is a client's email.

Thanks for your help!

Share this post


Link to post
Share on other sites

This issue could happen when:

- The Plastic license actually doesn't support the Unity plugin.Any commertial license should have support for the plugin.

- When the Unity plugin cannot reach the Plastic plugin for unity (it should never happen with a regular installation of Plastic SCM and Unity). We have seen it in the past when an antivirus was removing/blocking the plugin binary so they were not able to communicate.

@Voodoo Detective, could you reach us to support@codicesoftware.com so we can review your Plastic SCM license?
Regards,

Carlos.

Share this post


Link to post
Share on other sites
Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...