rakkar Posted March 6, 2018 Report Share Posted March 6, 2018 I having been using Plastic SCM with Unity. I keep getting the configuration screen despite having reinstalled If I enter the Info, and push OK I get this screen If I push cancel and start Plastic SCM again it goes to the workspace as it should be doing. If I immediately close the workspace and launch from the desktop icon again, it loads straight to the workspace. I can do this any number of times I have tried. If I wait some time (not sure, maybe 30 minutes?) I get the error again, with the configuration screen again. Link to comment Share on other sites More sharing options...
calbzam Posted March 7, 2018 Report Share Posted March 7, 2018 Hi, - Could you copy the "C:\Users\xx\AppData\Local\plastic4\client.conf" file to the "C:\Program Files\PlasticSCM5\client" folder? This way, doesn't matter the user you use to run Plastic, it will use the same client configuration. It seems that under some circumstances the client configuration is not being found. - Could you try running Plastic via "C:\Program Files\PlasticSCM5\client\plastic.exe" if the issue is reproducible? Regards, Carlos. Link to comment Share on other sites More sharing options...
rakkar Posted March 7, 2018 Author Report Share Posted March 7, 2018 "Could you copy the "C:\Users\xx\AppData\Local\plastic4\client.conf" file to the "C:\Program Files\PlasticSCM5\client" folder?" It did not help. "Could you try running Plastic via "C:\Program Files\PlasticSCM5\client\plastic.exe" if the issue is reproducible?" This is what I am already doing, and it doesn't help. Link to comment Share on other sites More sharing options...
manu Posted March 7, 2018 Report Share Posted March 7, 2018 Hi @rakkar, now that you have the client.conf where @calbzam suggested please do the following: 1) Close Plastic. 2) Run "plastic --configure" using the command line and configure it providing your www.plasticscm.com credentials. 3) Open Plastic and check if it works. Tell me what happens. Link to comment Share on other sites More sharing options...
rakkar Posted March 7, 2018 Author Report Share Posted March 7, 2018 From the command line in admin mode: plastic --configure I got the login dialog. I pressed "OK" then the dialog closed. Nothing else opened up. Relaunch: If I push OK, it does load up the Plastic SCM enviroment and my workspace though. I would rather not get this error dialog every time though. Should I always run as an administrator? Link to comment Share on other sites More sharing options...
manu Posted March 7, 2018 Report Share Posted March 7, 2018 Grant enough permissions to the client.conf file so the plastic.exe process can edit it. You can do it from the file properties -> Security Link to comment Share on other sites More sharing options...
rakkar Posted March 7, 2018 Author Report Share Posted March 7, 2018 "This way, doesn't matter the user you use to run Plastic, it will use the same client configuration. It seems that under some circumstances the client configuration is not being found." By the way, my computer only has one physical user. Link to comment Share on other sites More sharing options...
calbzam Posted March 13, 2018 Report Share Posted March 13, 2018 Hi, just an update to this ticket after debugging the issue with rakkar: - There was a previous Team edition installation (using the regular installer) in his machine. After installting Plastic Cloud edition, there was a still and old version of the "client.conf" file generating the problem. After regenerating the "client.conf", the issue dissapeared. Regards, Carlos. Link to comment Share on other sites More sharing options...
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