Plastic Gui Not Starting Any Editions After Reinstall

[Emran Uddin]

To cut a long story short.

Started windows 10 and Started Desktop Plastic CSM (client\plastic.exe) Nothing happens.

After reboot  Started Desktop Plastic CSM (client\plastic.exe) Still Nothing happens.

After Uninstall, reboot,  install  and reboot.

1. Started Desktop Plastic CSM (client\plastic.exe) Nothing happens

2. Checked task manager Plastic change manager (client\plasticchangetrackerservice.exe) is running.

I've tried the following with default setting (All uninstalled, rebootted and reinstalled) : latest Enterprise Edition, Client setup only and an old  working Enterprise Edition.

All show Plastic change manager (client\plasticchangetrackerservice.exe) is running and not GUI (client\plastic.exe).

I cannot get the gui to launch anymore.

Please advise.

 

 

[Héber]

Hi Emran,

 

Could you please send us both this message and the client plastic.debug.log.txt to support@codicesoftware.com ?

It is a bit weird and we need to review those logs to see what is preventing Plastic GUI from launching.

 

Best,

Héber.

[Emran Uddin]

Event Log shows the following:

Application

Faulting application name: plastic.exe, version: 8.0.16.3636, time stamp: 0x5da81449
Faulting module name: KERNELBASE.dll, version: 10.0.17763.802, time stamp: 0x86aa4cf5
Exception code: 0xe0434352
Fault offset: 0x0000000000039129
Faulting process ID: 0x345c
Faulting application start time: 0x01d59e1b8a385850
Faulting application path: C:\Program Files\PlasticSCM5\client\plastic.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: e04c3f78-75c3-4cca-94b9-baf1e5fcd71c
Faulting package full name: 
Faulting package-relative application ID: 

 

.Net Runtime

Application: plastic.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException

Exception Info: System.IO.FileLoadException
   at dw.a(System.Exception, System.String)
   at xk.a(System.String[])
 

 

[calbzam]

Hi,

- Have you recently upgraded any security policy in your machine? I guess you were using Plastic with no issues until now (and no recent Plastic version upgrades), right?

Maybe a recent Windows upgrade?

- Can you temporary disable the antivirus/Windows defender... Some external tool (or security policy) seems to be preventing the Plastic client to start.

- Do you have installed any of the following tools?

MSI Afterburner

RivaTuner

Regards,

Caros.