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Jira Integration on Mac

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So there is still no GUI for Issue Tracker Integration on Mac. We have to use plastic-global-config repo.

However as far as I see, plastic-global-config doesn't work on Cloud... According to this topic
 


So how can I connect my colleague's Mac computer to our Jira account in Plastic Cloud? 

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Hi,

We are already handling this via support ticket, but just let me post the answer also here:
 

Quote

 

Plastic-global-config should already be available for Cloud Edition.
Have you tried? 
Are there any issues?
We are not aware of any problem with it, so if you can't configure it, please tell us as it should be working.

However, even if there is not still a GUI panel to configure the issue tracker, you can still do it via a configuration file. Please check our guide:
https://www.plasticscm.com/documentation/extensions/plastic-scm-version-control-task-and-issue-tracking-guide#JIRAintegration

Hope this helps you.

Best regards,

Héber.

 

 

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On 11/15/2019 at 1:10 PM, calbzam said:

Hi,

We are already handling this via support ticket, but just let me post the answer also here:
 

 

@calbzam

Hi, we have been trying to fix this issue since last week now we have a different error attached below along with the current jira.conf
(Integration works perfectly on windows clients with the same jira.conf)
 

Ekran Resmi 2019-11-26 14.29.14.png

Ekran Resmi 2019-11-26 14.35.18.png

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It seems the user you have configured is wrong, right? "plastic@highgames.io".

The user should be "jira@higames.io"? Could you re-open the GUI after editing the configuration file?

Regards,

Carlos.

 

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@calbzam Hi, it's because the integrated jira account is shared between users. It will be an automation bot in the future. So we have a separate user in Jira just for the Plastic. 
On the other hand, our plastic master account is plastic@higames.io, so that is also correct for the current client.

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@calbzam We have diagnosed the bug and fixed it with a workaround. After we encountered the same problem with another computer with Windows, we have realized those computers have Turkish language as their Operating System Language. When Plastic creates jira.conf in Turkish OS, it creates it as jıra.conf not jira.conf. Because lower cased I is ı in Turkish, and you are probably creating and reading jira.conf with a lowecase(JIRA.CONF) function. Plastic Client also searches directory as jıra.conf so it never finds our jira.conf file.

We have changed the jira.conf file names to jıra.conf in our Turkish OS installed PC's, and it works now. But you should fix it on your side.

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Hi, Thanks for the update. At least we have an explanation. I remember some other issues we fixed in the past raleted to the OS in Turkish.

Regards,

Carlos.

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