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David Kenny

Auto renew license isn't working...

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Hello,

My license has expired.  

I did a number of thing to try to get it renewed and made things worse.  I stopped the service (I think because I couldn't open the server log file), then opened the log.  When I couldn't find anything useful in there, I read online that I could set it to auto-renew with webadmin. I had to reset the webadmin password because I couldn't remember what I used originally.  I used the adminconsolepwd command line utility to reset it.  When I got into webadmin, I discovered that I had set up auto-renew after all, but it had never done it.  After the things I tried so far, I could never restart the service.

I finally tried reinstalling the latest version as I had been using version 7.  It installed fine but the problem remains. I have attached the current log (that I had discovered mentions that the auto-renew failed) as well as the one from yesterday.  I did note that the one from yesterday did mention that the license was "correctly downloaded" but then mentions that it expired in late december.  So it seems to me that even though I didn't change the auto-renewal in webadmin (because it was already set), something did make it try to download a new one today.  Perhaps the new version I installed did it.

Thanks, David

plastic.debug.log.txt plastic.debug.log.txt.20200324

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Hi,

- Please remove the "plasticd.lic.token" so your server doesn't try to download the license via auto-renew. It seems to be a problem downlading it:

LicenseManager - Unable to download the remote auto-renewal license: The remote server returned an error: (404) Not Found.

- Manually copy your"plasticd.lic" in your "server" folder so it use the licens file instead of the token. Are using a evaluation license or commertial license? Should be your server license valid? 

I can also see the following message in the log so you may need to buy a new license (or download the right one from your user account at www.plsticscm.com).

Limited by date evaluation license has expired. Expiration date 12/27/2019.

Regards,

Carlos.

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Thanks for your reply Carlos.

I'm guessing from your responses that hobbyist/personal license can't use the auto-renewal feature.  I didn't see any mention of that while looking into getting a new license.  I think I have discovered, or rather re-discovered that hobbyists have to apply/reapply for a new license each year.  I think I will have to find a way to remind myself for next year. 

Thanks,

David 

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Hi.

The license auto-upgrade is only useful for subcriptions (specially monthly subscriptions).

Yes, for the Personal license, you need to apply every year. You can always reach us at support@codicesoftware.com

Regards,

Carlos.

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