Quintus Posted April 7, 2020 Report Share Posted April 7, 2020 Hi there, Yesterday I made a new organisation for plastic cloud edition, and made a repository for an initial commit. The setup went mostly smoothly, until I had prepared the initial commit and tried to push it to the cloud. I was asked to fill in my credentials again, and the sync failed with "Error: Unknown user: ... Please check your current credentials. Remember that user names are case-sensitive!" Under preferences, my account checked out OK on the 'general' tab. I had a connection profile already setup for this cloud organisation, the server was found correctly but my username + login would be refused, citing "Invalid credentials, username or password are not valid." I double checked my password and account for caps, even reset my password once. The issue keeps persisting, but very rarely the login suddenly works and I can perform one or two actions before getting asked to log in again. What's weird is that I can see changesets on my cloud repository just fine, but if I open the branch explorer to look at those same changesets, it fails and the login prompt reappears. I'm at a loss! My last attempt before posting this was a complete re-install. Which worked, once, before asking for my login again. I'm hoping someone can help me out, would be appreciated! P.S. I also tried having a coworker connect to the server on a separate machine (fresh install) with his own account that I added to the organisation, and the same issue appeared. Link to comment Share on other sites More sharing options...
calbzam Posted April 8, 2020 Report Share Posted April 8, 2020 Hi, Could you reach us at support@codicesoftware.com with your client logs? We will assist you and review what could be happening. C:\Users\xxx\ApptData\Local\plastic4\logs Regards, Carlos. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now