Get error at checkin: "the specified data could not be decrypted"

[johnrreyna]

When I try to checkin files, I keep getting the error: "the specified data could not be decrypted"

I was able to fix the problem once by checking in my changed files one at a time (but that doesn't always work) and once by restarting my computer. Not sure if the second one works all the time, but even if it does, that is time consuming and avoids the actual problem. Any idea what may be happening?

[Héber]

Hi John,

 

Are you using a WiFi connection? We have seen this error in the past and it comes due to some network issues. Probably using a different network or a wired connection will let you perform the whole checkin.

That's why you were able to submit them one by one.

 

Best,

Héber.

[johnrreyna]

oh ok that makes sense, I am using WiFi. Also, due to lockdown, I live in Seattle but the company's servers are in LA, could that contribute to the problem?