JoshKAttainment Posted August 17, 2020 Report Share Posted August 17, 2020 Hi! Our team uses PlasticSCM Cloud edition. I'm using the Windows version, 9.0.16.4456. Every time I attempt to view repositories, see pending changes, view branch explorer etc. I get this error: 'Can't connect to [useast4-00-cloud.plasticscm.com:10501] after 3016 ms. To increase the timeout set SocketConnectTimeoutMillisec in client.conf. Configure server.conf if the timeout happens during push/pull.' I've tried verifying that the ports are open and tried updating my client, but no luck. Is there a way we can increase timeout for our Cloud account? Any advice would be appreciated. Link to comment Share on other sites More sharing options...
calbzam Posted August 17, 2020 Report Share Posted August 17, 2020 Hi, I don't think it's a timeout problem but the client is not able to reach the server. Or are you connecting via a very slow network? - In the client preferences, is the "Check connection" working? - Could you run the following command to try to list the repos? cm lrep YourOrganziation@cloud Regards, Carlos. Link to comment Share on other sites More sharing options...
JoshKAttainment Posted August 17, 2020 Author Report Share Posted August 17, 2020 Thanks for your reply. In client preferences, I tried these things: - General > Check credentials (success) - Connection Profiles > select the profile, Edit > Connect ("Can't connect to [useast4-00-cloud.plasticscm.com:10501] after 3000 ms. To increase the timeout set SocketConnectTimeoutMillisec in client.conf. Configure server.conf if the timeout happens during push/pull") - Configure your credentials > Check ("Can't connect to [useast4-00-cloud.plasticscm.com:10501] after 3000 ms. To increase the timeout set SocketConnectTimeoutMillisec in client.conf. Configure server.conf if the timeout happens during push/pull") - $cm lrep attainment@cloud (Error: Can't connect to [useast4-00-cloud.plasticscm.com:10501] after 3000 ms. To increase the timeout set SocketConnectTimeoutMillisec in client.conf. Configure server.conf if the timeout happens during push/pull) Link to comment Share on other sites More sharing options...
calbzam Posted August 18, 2020 Report Share Posted August 18, 2020 Hi, It seems that something network related is preventing you to connect to the cloud organization. A firewall? This is what I get when I run this command: C:\Users\carlos>cm lrep attainment@cloud Enter credentials to connect to server [attainment@cloud] User: Regards, Carlos. Link to comment Share on other sites More sharing options...
JoshKAttainment Posted August 19, 2020 Author Report Share Posted August 19, 2020 Thanks, that makes sense. In Windows Defender Firewall, I tried opening ports 10500, 10501 and 8086 as described in this page: https://plasticscmsupport.zendesk.com/hc/en-us/articles/360012428753-Can-t-reach-the-Plastic-SCM-Cloud-server Unfortunately I'm still seeing the same error message. Are there any ports I should be aware of? These are for TCP, right? Link to comment Share on other sites More sharing options...
calbzam Posted August 19, 2020 Report Share Posted August 19, 2020 Hi, - Do you have somewhere in your cliente configuration somewhere manually enteder the "10501". You shouldn't use any port in your client configuration. In order to connect to the cloud organization the spec is: OrganizationName@cloud. - Could you remove the following file and reopen the GUI: C:\Users\xxx\AppData\Local\plastic4\cloudregions.conf - Could you also open the following ports and check if it makes any difference? If the issue persists, I think it would faster to arrange a meeting and review your setup. Regards, Carlos. Link to comment Share on other sites More sharing options...
JoshKAttainment Posted August 19, 2020 Author Report Share Posted August 19, 2020 In the dialog "Edit an existing server connection profile", input box "Enter the name ..." it added the :10501 automatically. When I removed the :[port number] and connect, it finally gave an OK. Am able to see all my repos/branches again. Thanks Carlos! -Josh Link to comment Share on other sites More sharing options...
TapCrush Posted October 5, 2022 Report Share Posted October 5, 2022 I have been having this same issue for a couple weeks. Even though it's 2+ years later. 😏 I think it's because of my local network, haven't found anything wrong there yet. I have deleted cloudregions.config and restarted Plastic. That didn't appear to help. my cloud regions config has only commented out notes in it. It doesn't define anything. Could that be my issue? Is there a uswest server that I could try? Asking from Denver Link to comment Share on other sites More sharing options...
ollieblanks Posted October 11, 2022 Report Share Posted October 11, 2022 @TapCrush, unfortunately, there is not a US West server that you can try. As the problem is likely environmental to you, it may be difficult for us to help out, but please log a support ticket with us, and we will do our best to investigate. Link to comment Share on other sites More sharing options...
TapCrush Posted October 11, 2022 Report Share Posted October 11, 2022 Thank you for the response Ollie! That is good to now. I just found the issue I was having on my local network. My VS added it's own VPN and it had a option for automatically activating in on start up. I chased my tail on it for a while because I would deactive it and Plastic would work for a few days until I rebooted again. I didn't see the correlation for over a week. Turning VPN off completely has given me access to Plastic's Server again. TIL: Plastic and VPNs are not compatible? Link to comment Share on other sites More sharing options...
ollieblanks Posted October 18, 2022 Report Share Posted October 18, 2022 Plastic and VPNs are compatible. Plastic and improperly configured VPNs are not compatible! Link to comment Share on other sites More sharing options...
TapCrush Posted October 21, 2022 Report Share Posted October 21, 2022 Hahaha Yes! I see. 🤦♂️ That is a very valid point. 😅 Thanks Ollie! 1 Link to comment Share on other sites More sharing options...
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