Adding new members

[amir989]

Hey, I migrated my project and I can push updates in Unity. However, when I try to add my teammates I get this error through the editor: 

Error checking if the user is the organization admin: Unable to get IsUserAdminResponse: startIndex cannot be larger than length of string. (Parameter 'startIndex') [code ApiError]

My teammates used to get updates without any problem before we migrate to Plastic. Is there any step that I'm missing?

Thank you

[calbzam]

Hi,

Could you include some screenshots?

Where are you trying to add your teammates? Are you adding them via your user account at www.plasticscm.com --> Cloud?

Regards,

Carlos.

[amir989]

Hi there,

This is how I'm trying to add members.

https://docs.unity3d.com/Packages/com.unity.collab-proxy@1.14/manual/AddMembers.html

[calbzam]

This will open the cloud dashboard. You can also open it in your user account www.plasticscm.com --> Cloud.

What is your Source Control package and Unity versions?

Regards,

Carlos.

[amir989]

I'm using Version control 1.15.12.  And Unity version is 2021.2.7f1

[calbzam]

Could you check if you can invite the the users via www.plasticscm.com --> Cloud panel?

Regards,

Carlos.

[amir989]

I was able to add a user. But now he doesnt have control over the Collaborate system to turn it off and use Plastic. I have two assumption for that:

A. We are logged in to Unity under two different organization. (we cant change this. I'm a freelancer and he is contracting me)
B. We both purchased a plugin and maybe that is causing the issue?

We both are using paid version of Unity(Pro and Plus). Is there a way that we can get support from Unity team or plastic team on a phone call or zoom?

Thank you

[calbzam]

Hi,

I think the problem is because this user only has the "User" permission in Collab. I think they need the "Manager" permission or above to enable/disable services.

Regards,

Carlos.

[amir989]

That worked. Thanks so much