MattOrlando Posted February 12, 2022 Report Share Posted February 12, 2022 I've been using PlasticSCM within Unity 2020.3.27f1 for a couple of weeks now. I've checked in many changes, everything has been great. Suddenly, I went to save a scene I made changes to and Unity started an endless import, requiring me to end the task. Since then I get a Can't Connect error with PlasticSCM that I cannot seem to get around. I've tried restarting Unity, restarting my machine, running Unity without the Hub (doesn't seem feasible, launching the Unity.exe still opens the Hub). Not only can I not push or pull changes, I'm constantly interrupted with this dialog box popping up with the connection error. I've attached an image of the popup, but I'll state here what it says: "Can't connect to [useast4-00-cloud.plasticscm.com:8787] after 3032 ms. To increase the timeout set SocketConnectTimeoutMillisec in client.conf. Configure server.conf if the timeout happens during push/pull Any help would be immensely appreciated, I've got lots of work to do and I can't afford to be slowed down right now. Thanks so much, -Matt Link to comment Share on other sites More sharing options...
MattOrlando Posted February 12, 2022 Author Report Share Posted February 12, 2022 I've just downloaded and installed the PlasticSCM Workspace Explorer and that is also unable to connect to the server. Link to comment Share on other sites More sharing options...
CJackCandy Posted February 12, 2022 Report Share Posted February 12, 2022 I just started getting the exact same issue today. Is the useast4 cloud server down? Plastic SCM Workspace Explorer is also not connecting to the server so I don't think it is a Unity problem. Link to comment Share on other sites More sharing options...
MattOrlando Posted February 12, 2022 Author Report Share Posted February 12, 2022 Thanks for sharing, that makes me feel better in that it likely isn't a problem on my end and I don't need to start doing anything drastic. I guess we'll just hang tight and see if they can get the servers back up soon (I don't think this was scheduled maintenance, but let's hope it was). Link to comment Share on other sites More sharing options...
CJackCandy Posted February 12, 2022 Report Share Posted February 12, 2022 I can reach the server now - are you able to connect? Link to comment Share on other sites More sharing options...
MattOrlando Posted February 12, 2022 Author Report Share Posted February 12, 2022 Just went through, all is well now! Link to comment Share on other sites More sharing options...
CJackCandy Posted February 12, 2022 Report Share Posted February 12, 2022 🙂 Link to comment Share on other sites More sharing options...
beefsweater Posted May 19, 2022 Report Share Posted May 19, 2022 Hey guys, I'm having the same issue on the same version. It has been going on for about 10 minutes or so now. How did you all respond? How long should I wait for it to fix itself? Did you take any other steps? Thanks in advance! Link to comment Share on other sites More sharing options...
ollieblanks Posted May 20, 2022 Report Share Posted May 20, 2022 @beefsweaterI believe the above users were affected by a trivial service outage. We do not have any reports of service outages when you reported this behaviour, but it is worth noting that this error message can also indicate an issue environmental to your workstation or network. E.g. Firewall or Antivirus restrictions. If you are still experiencing this behaviour, please log a support ticket with us and we will be happy to investigate. Link to comment Share on other sites More sharing options...
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