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Issue "Basic authentication with passwords is deprecated" with Jira using API Token


SimforHealth
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Hello there,
I'm having issues trying to setup our Jira Cloud integration with latest Plastic version (11.0.16.7303) :

ERROR jiraextensionrest - There was a problem performing GET https://groupe-interaction-jira.atlassian.net/rest/api/2/user/search?query=: Le serveur distant a retourné une erreur : (401) Non autorisé.
ERROR jiraextensionrest - Response from the server: Basic authentication with passwords is deprecated.  For more information, see: https://developer.atlassian.com/cloud/confluence/deprecation-notice-basic-auth/

My preferences are set to use API token (username = mail address / pwd = API key).

Using the "Test connection" button returns a successful result. Here is my Issue trackers config panel :
image.png.8967747fcf1713670855bcb07fb371a3.png

Spent the day looking for similar issue but nothing helped so far.

We are using a VPN to reach our plastic server but as everything else is working, I though it's not related to this...

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  • 1 month later...

Finally solved this issue with the help of another debug file (AppData\Local\plastic4\logs\plasticx.debug.log.txt) where the full request with parameters shows that GET was done using an old invalid Project key...

⚠️ Edit and save Project Key field does nothing in the Preference panel, had to input the right key, close and open Plastic again to get the expected behaviour 😒

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