DarcyW Posted May 20, 2015 Report Share Posted May 20, 2015 Hi guys, I'll post this here because there doesn't seem to be any info anywhere else - so hopefully someone else will find this useful! Can you please give further instructions on how to configure Polarion to work with Plastic SCM? Our objectives: - Have Polarion pull the correctly tagged checkin comments from Plastic SCM in to the Linked Revisions field within the ticket Our progress so far: - Follow the instructions in the readme.txt file in the polarion folder under PlasticSCM5/client/polarion - Polarion now shows "Plasticscm" as a Repository Provider And then we fall over... The readme file does not contain enough information about how to progress the connection between the two tools. The video "Plastic SCM and Polarion integration" show the potential, but none of the configuration stages. Polarion requires the following fields: ID - I think this is a unique identifier that is used within Polarion, not displayed to user (cannot be edited after creation) Name - I think this is the name of the repository that the user sees within Polarion Repository Name - This is the name of the repository from Plastic SCM Server - Probably the easiest one to work out "ourserver:8087" View URL - View Location URL - View Location Diff URL - Plastic CM Executable - "cm" The readme.txt file does not contain the line "Plastic CM Executeable: ", but it does include "Branch: " which the Polarion configuration does not. Questions: 1. Do we need to do anything to the server to allow Polarion to query the repository? 2. Does Polarion require a user to be created to sign in? 3. If we only want to pull in the checkin comment(s), do we need to populate the URL fields? 4. What is WebUI and do we need to configure this for the connection to work? 5. Is there any kind of diagnostic log to help with problems? 6. Does the Polarion server need the Plastic SCM client to be installed? We are using: Server 01 - Polarion 3.9.0.2150326-1946 Server 02 - Plastic SCM 5.4.16.657 Thanks Darcy Link to comment Share on other sites More sharing options...
calbzam Posted May 20, 2015 Report Share Posted May 20, 2015 Hi Darcy, 1. You need to configure the Plastic WebUI and allow the connectivity: port, firewall... 2. For using the Plastic integration, the "cm" (Plastic command line) will use the previously configured Plastic user. You can run "cm whoami" to check the user. 3. You need to enter at least "View Location URL" and "View Location Diff URL" values. See the next answer to configure the Plastic Web UI. 4. The Polarion integration is based on the Web UI. We can assist you if necessary to configure it. It´s not installed with general installer. In this link, you can check the steps to installthe WebUI: http://codicesoftware.blogspot.com/2012/10/plastic-scm-web-ui.html 5. The cm log allows to debug issues when running command line operations: https://www.plasticscm.com/documentation/technical-articles/kb-enabling-logging-for-plastic-scm-part-i.html There are additional logs to debug problems with the WebUI. Please, let us know if you have problems to configure it. 6. You will need the Plastic client to run the "cm" operations. The field "Plastic CM Executable" indicates the path to cm. In case it´s included in the system PATH variable, you can enter just "cm". Regards, Carlos Link to comment Share on other sites More sharing options...
DarcyW Posted May 21, 2015 Author Report Share Posted May 21, 2015 Hi Darcy, 1. You need to configure the Plastic WebUI and allow the connectivity: port, firewall... 2. For using the Plastic integration, the "cm" (Plastic command line) will use the previously configured Plastic user. You can run "cm whoami" to check the user. 3. You need to enter at least "View Location URL" and "View Location Diff URL" values. See the next answer to configure the Plastic Web UI. 4. The Polarion integration is based on the Web UI. We can assist you if necessary to configure it. It´s not installed with general installer. In this link, you can check the steps to installthe WebUI: http://codicesoftware.blogspot.com/2012/10/plastic-scm-web-ui.html 5. The cm log allows to debug issues when running command line operations: https://www.plasticscm.com/documentation/technical-articles/kb-enabling-logging-for-plastic-scm-part-i.html There are additional logs to debug problems with the WebUI. Please, let us know if you have problems to configure it. 6. You will need the Plastic client to run the "cm" operations. The field "Plastic CM Executable" indicates the path to cm. In case it´s included in the system PATH variable, you can enter just "cm". Regards, Carlos Hi Carlos, thanks for the help. 1. Done 2. Okay 3. We have some kind of problem with this... Readme: http://mywebuisite/codice/ViewChanges?changeset=$revision$ Our setup: http://svm02/plastic/ViewChanges?changeset=$revision$ When we substitute $revision$ for a changeset number and use a browser, we are served with a completely blank page. No info, no errors. Browsing manually via the WebUI the only page that makes much sense has the following link - which isn't the same as the readme directs us to use. http://svm02/plastic/SVM%20Software%20(ex%20SVN)/ViewChanges?changeset=108 3a. Is the problem with the suggested link path, or is there a problem in the back end that is resulting in a blank page being served? 3b. How can we test that the paths are correct? Is being served a blank page expected? In the end we have: View URL: http://svm02/plastic/ViewChanges?changeset=$revision$ View Location URL: http://svm02/plastic/ItemDetails/$location$&changeset=$revision$ View Location Diff URL: http://svm02/plastic/ViewChanges?changeset=$revision$ 3c. Should $location$ instead be $locationEscaped$ given that our Repository Name uses spaces? 4. Done! A bit of a mission as I hadn't originally chosen to install the "Application Development" components of IIS (ASP etc). Also, the Web UI requires an application pool of v2.0 which I only discovered via another post. It's working though... 5. I'm not sure this is needed any longer 6. I was a bit unsure why the client would need to be installed on the same server as the Polarion server as I thought the whole point of the WebUI negated that... Anyway, done. We've got a few new questions now though... but it seems like we're making some progress. 7a. We have been including the Polarion ticket ID in our commits from day one, but Polarion doesn't seem to be picking this up in the "Linked Revisions" section. The ticket ID's are something like "REX-4567", and we add them to our checkin comments as "[REX-4567]". I've tried changing a couple to not use the square brackets but that doesn't seem to make a difference. 7b. How quickly can we expect a change made in Plastic SCM to be reflected in Polarion? Does Polarion query Plastic SCM WebUI every time the page is displayed/refreshed/queried? 8. In a Polarion ticket, in the Linked Revisions field, clicking on "Select Revision" pops up with an essentially empty "Revision Picker" pop-up window. Searching doesn't do anything. Probably related to #7 9a. Using the WebUI and navigating to a changeset... Clicking on the Plus icon for an "Added" item usually indicates "The revision has the same content as its base revision" but doesn't show the file contents. 9b. Clicking on the Plus icon for a "Changed" icon results in "500 - Internal server error" Cheers Darcy Link to comment Share on other sites More sharing options...
DarcyW Posted May 21, 2015 Author Report Share Posted May 21, 2015 Hi Carlos, running this on the server resulted in the fault 'Error calculating differences: Access to the path 'plastic4' is denied.' Changing permissions to that folder had no affect. I had to change the Identity of the Application Pool to an actual user rather than a system account. So!!! We now seem to have a fully functional Plastic SCM Web UI... But none of the Polarion interaction seems to be working. Can you please advise? THanks Darcy Link to comment Share on other sites More sharing options...
calbzam Posted May 21, 2015 Report Share Posted May 21, 2015 Hi, I´m preparing the scenario in our labs including Plastic WebUI and Polarion. I will review if something has changed with the last version. I remember that following the instructions of the readme.txt, it properly worked the last time I performed a test (including the link format). I will update the post as soon as I have all the information. Regards, Carlos. Link to comment Share on other sites More sharing options...
DarcyW Posted May 21, 2015 Author Report Share Posted May 21, 2015 Hi, I´m preparing the scenario in our labs including Plastic WebUI and Polarion. I will review if something has changed with the last version. I remember that following the instructions of the readme.txt, it properly worked the last time I performed a test (including the link format). I will update the post as soon as I have all the information. Regards, Carlos. Hi Carlos, Thanks for investigating this. The readme.txt should probably be updated based on the difficulty we had. There are a couple of mistakes and a few clarifications that could be made. A starter might be to add a "prerequisites" section and also indicate what versions the readme.txt was tested with etc It would also be useful to know how I can test that the URL is working, and maybe some diagnostics about the queries Polarion is making to Plastic SCM (if that's possible) Please keep us posted. I'll check this thread again after the weekend. Cheers Darcy Link to comment Share on other sites More sharing options...
DarcyW Posted May 21, 2015 Author Report Share Posted May 21, 2015 Hi Carlos, I had a quick look at the plastic server log and noticed a few "Access Denied" entries. The user that is being used by the Polarion server is "webui" Looking at this a bit later I've realised that rep:107 and rep:60 are indeed repo's I didn't give that "webui" user access to. Why Plastic has created for us repo ID's of 2, 60, and 107 for our three repo's, I have no idea... There's possibly nothing of use in the log below... 2015-05-22 09:21:55,265 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Retrieve repository list 2015-05-22 09:21:55,265 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:107. SEID webui. Permissions view 2015-05-22 09:21:55,265 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:60. SEID webui. Permissions view 2015-05-22 09:21:55,281 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 523|rect: 0|sentb: 569|sendt: 0|prt: 15|th: 7|dest: 0|mt: 15|sert: 0|zip: 0| 10.1.1.4|GetRepositoryList 2015-05-22 09:21:55,281 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Retrieve repository list 2015-05-22 09:21:55,281 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:107. SEID webui. Permissions view 2015-05-22 09:21:55,281 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:60. SEID webui. Permissions view 2015-05-22 09:21:55,281 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 523|rect: 0|sentb: 569|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|GetRepositoryList 2015-05-22 09:21:55,453 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:21:55,453 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1692|rect: 0|sentb: 337|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:21:55,468 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:21:55,468 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1689|rect: 0|sentb: 343|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:21:55,468 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:21:55,468 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:21:55,468 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1697|rect: 0|sentb: 343|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:21:55,484 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1697|rect: 0|sentb: 343|sendt: 0|prt: 15|th: 31|dest: 0|mt: 15|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:21:55,531 (null) NT AUTHORITY\SYSTEM at (null) INFO Channel - conn 4684. An existing connection was forcibly closed by the remote host 2015-05-22 09:21:55,531 (null) NT AUTHORITY\SYSTEM at (null) INFO Channel - conn 4685. An existing connection was forcibly closed by the remote host 2015-05-22 09:21:55,578 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Retrieve repository list 2015-05-22 09:21:55,578 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:107. SEID webui. Permissions view 2015-05-22 09:21:55,578 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:60. SEID webui. Permissions view 2015-05-22 09:21:55,578 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 523|rect: 0|sentb: 569|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|GetRepositoryList 2015-05-22 09:21:55,749 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:21:55,749 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 2007|rect: 0|sentb: 330|sendt: 0|prt: 0|th: 31|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:21:55,765 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:21:55,765 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1697|rect: 0|sentb: 343|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:21:55,828 (null) NT AUTHORITY\SYSTEM at (null) INFO Channel - conn 4686. An existing connection was forcibly closed by the remote host 2015-05-22 09:26:55,205 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Retrieve repository list 2015-05-22 09:26:55,205 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:107. SEID webui. Permissions view 2015-05-22 09:26:55,205 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:60. SEID webui. Permissions view 2015-05-22 09:26:55,220 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Retrieve repository list 2015-05-22 09:26:55,220 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:107. SEID webui. Permissions view 2015-05-22 09:26:55,220 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:60. SEID webui. Permissions view 2015-05-22 09:26:55,377 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 523|rect: 0|sentb: 569|sendt:172|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|GetRepositoryList 2015-05-22 09:26:55,392 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 523|rect: 0|sentb: 569|sendt:172|prt: 0|th: 31|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|GetRepositoryList 2015-05-22 09:26:55,392 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:26:55,392 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:26:55,392 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 2007|rect: 0|sentb: 330|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:26:55,408 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:26:55,392 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1692|rect: 0|sentb: 337|sendt: 0|prt: 0|th: 31|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:26:55,408 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:26:55,408 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1697|rect: 0|sentb: 343|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:26:55,408 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1697|rect: 0|sentb: 343|sendt: 0|prt: 0|th: 31|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:26:55,470 (null) NT AUTHORITY\SYSTEM at (null) INFO Channel - conn 4688. An existing connection was forcibly closed by the remote host 2015-05-22 09:26:55,470 (null) NT AUTHORITY\SYSTEM at (null) INFO Channel - conn 4687. An existing connection was forcibly closed by the remote host 2015-05-22 09:26:55,502 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Retrieve repository list 2015-05-22 09:26:55,502 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:107. SEID webui. Permissions view 2015-05-22 09:26:55,502 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 WARN Security - Access denied. Object rep:60. SEID webui. Permissions view 2015-05-22 09:26:55,502 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 523|rect: 0|sentb: 569|sendt: 0|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|GetRepositoryList 2015-05-22 09:26:55,674 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:26:55,674 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1689|rect: 0|sentb: 343|sendt: 0|prt: 0|th: 31|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:26:55,674 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Execute simple query for repository 2 2015-05-22 09:26:55,689 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 1697|rect: 0|sentb: 343|sendt: 16|prt: 0|th: 7|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|ExecuteSimpleQuery 2015-05-22 09:26:55,736 (null) NT AUTHORITY\SYSTEM at (null) INFO Channel - conn 4689. An existing connection was forcibly closed by the remote host 2015-05-22 09:30:56,033 00000000-0000-0000-0000-000000000000 NT AUTHORITY\SYSTEM at SVM02 INFO Operations - Retrieving server license data 2015-05-22 09:30:56,033 NT AUTHORITY\SYSTEM at INFO ChannelCall - recb: 522|rect: 0|sentb: 490|sendt: 0|prt: 0|th: 31|dest: 0|mt: 0|sert: 0|zip: 0| 10.1.1.4|GetLicenseData 2015-05-22 09:31:26,049 (null) NT AUTHORITY\SYSTEM at (null) INFO Channel - conn 4690. Tcp transport error. Connection closed Link to comment Share on other sites More sharing options...
calbzam Posted May 22, 2015 Report Share Posted May 22, 2015 Hi, Yes, you are right. The readme is not correct and we are going to modify it as sson as possible. I attach a snapshot with my configuration values. Please, let me know if using the same configuration (but using your values) is working for you. Link to comment Share on other sites More sharing options...
DarcyW Posted May 25, 2015 Author Report Share Posted May 25, 2015 Hi Carlos, Thanks for the update... At least I now know it might not be my configuration I'm not sure if our repo name should be escaped or not, I've tried with and without %20's for space characters without success. So, in short, we can't browse by clicking on the linked revisions, nor does it auto pick-up checkin comments which are in the format of "[ABC-1234]". I've tried with and without square brackets in the checking comments, no difference. Thanks Darcy Link to comment Share on other sites More sharing options...
calbzam Posted May 25, 2015 Report Share Posted May 25, 2015 Hi, I´ve tested the same repo name and it seems to work. Please check the screenshots where I show my configuration and they way I link a Plastic revision. Link to comment Share on other sites More sharing options...
calbzam Posted May 25, 2015 Report Share Posted May 25, 2015 If you still face issues to configure it, we can arrange a Gotomeeting session. Regards, Carlos. Link to comment Share on other sites More sharing options...
DarcyW Posted May 25, 2015 Author Report Share Posted May 25, 2015 Hi Carlos, we've spent a couple hours this morning trying to resolve this with no luck. We can take those URL strings and they work just fine in a web browser... Are you restarting the Polarion service after changing the repository settings? Is there anything you're doing by habit that perhaps isn't mentioned? Any particular polarion or Plastic configuration that you're doing at your end assuming I've done the same? I still don't understand why the client needs to be installed on the Polarion server when the URL's used are from the browser... Equally... I don't understand how Plastic is getting the login details for the web session... It'd be great if there was some debug/diagnostic info I could have a look at. Thanks for the offer about assistance. Let's see if there's anything you might have left out first... The 12 hour time difference does make it a little tricky :-) Cheers Darcy Link to comment Share on other sites More sharing options...
DarcyW Posted May 27, 2015 Author Report Share Posted May 27, 2015 Any further input please Carlos? We restarted the Polarion server which unfortunately hasn't helped. Link to comment Share on other sites More sharing options...
calbzam Posted May 28, 2015 Report Share Posted May 28, 2015 Hi, - I guess that the WebUI is properly working, so no problem on that side, right? Anyway there is a "webui.log.txt" where we you can check if there is something strange. - Not sure if you have enbaled the "cm" log --> https://www.plasticscm.com/documentation/technical-articles/kb-enabling-logging-for-plastic-scm-part-i.html - In the Polarion panel, review that you are selecting "Linked revisions" and then in the Revision Picker, select "All"/"All" to show all the information. We cany get connected early morning in your time zone (our afternoon). You can reach me at: calba at codicesoftware dot com Regards, Carlos. Link to comment Share on other sites More sharing options...
DarcyW Posted May 28, 2015 Author Report Share Posted May 28, 2015 Hi, - I guess that the WebUI is properly working, so no problem on that side, right? Anyway there is a "webui.log.txt" where we you can check if there is something strange. - Not sure if you have enbaled the "cm" log --> https://www.plasticscm.com/documentation/technical-articles/kb-enabling-logging-for-plastic-scm-part-i.html - In the Polarion panel, review that you are selecting "Linked revisions" and then in the Revision Picker, select "All"/"All" to show all the information. We cany get connected early morning in your time zone (our afternoon). You can reach me at: calba at codicesoftware dot com Regards, Carlos. Alrighty! Now we're getting somewhere. Thanks! I've flicked you an email. I'll keep posting here for the benefit of others having the same problem as there's no info about this elsewhere. I'll turn on the cm logging. 2015-05-29 07:24:53,446 INFO 6464 cm - STARTING CLIENT 2015-05-29 07:24:53,493 ERROR 6464 cm - Plastic client version: 5.4.16.657 2015-05-29 07:24:53,493 ERROR 6464 cm - Plastic SCM client is not correctly configured for current user: Client config file C:\Windows\system32\config\systemprofile\AppData\Local\plastic4\client.conf not found. Please, execute 'clconfigureclient' to perform a text mode configuration or 'plastic --configure' for graphical mode. 2015-05-29 07:24:53,493 DEBUG 6464 cm - Plastic SCM client is not correctly configured for current user: Client config file C:\Windows\system32\config\systemprofile\AppData\Local\plastic4\client.conf not found. Please, execute 'clconfigureclient' to perform a text mode configuration or 'plastic --configure' for graphical mode. at w1.c() at w1.c(String[] A_0) I have no idea why this would be! Okay! Fixed! We're in business!!! Thank you. There were no config files in that location. They were all stored in "C:\Users\administrator.ourcompany\AppData\Local\plastic4", I copied over client.conf and away we go! It's certainly slowed down the Polarion interface noticeably... but hopefully that'll improve with a bit of caching... fingers crossed. Thanks Carlos!! Link to comment Share on other sites More sharing options...
calbzam Posted May 29, 2015 Report Share Posted May 29, 2015 HI, You can also copy the "client.conf" into the Plastic client folder and this way, it will affect to all the users in this machine. Regards, Carlos. Link to comment Share on other sites More sharing options...
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