Macplastic an unexpected error has occured

[exon_02]

dear support,

 

our mac user is having a lot of trouble. When executing a merge he recieved an error message from plastic scm. And now this message keep's popping up.

He can't do anything anymore in plastic scm. 

We have installed plastic on a new location but the message keeps returning, he pulled the complete repsository in his workspace without any problems but when trying to check his changes in it started again. We are using version  5.4.16.711

 

We are seeing following error in the log:

 

[MacPlastic] Unexpected error: Object reference not set to an instance of an object

2016-01-19 12:57:43,912 (null) username at (null) ERROR ExceptionHandler - [MacPlastic] Unexpected error: Object reference not set to an instance of an object

 

All of our windows users aren't haven any problem with merging an checkin there changes in.

 

 

Best regards,

 

 

 

[manu]

Hello,

 

do you have the full stacktrace error?

[exon_02]

Here's the log

macplastic.log.txt

[manu]

I'm sorry,

 

unfortunately I can't understand what's going wrong, I can see tons of errors but can't find the root problem.

 

Can you edit the "/Applications/macplastic.app/Contents/MonoBundle/macplastic.log.conf" file and change the last part?

I need you to change "ERROR" with "DEBUG".

  <root>
    <level value="DEBUG" />
    <appender-ref ref="RollingFileAppender" />
  </root>
</log4net>

Restart macplastic and force the issue. A bigger log will be created, please post it here.

 

Alternatively, can you try to create a new workspace, update to latest, repeat the merge and check if you are able to checkin?

[exon_02]

We have succesfully tried your second option and created a new workspace. Now the problem seems to be resolved.

[manu]

Great!

 

But if you still have the other workspace, the one failing, can you please enable the "DEBUG" log level and send me the file?

 

I would like to know where the null references are coming from.

 

Thanks!