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User unknown when running client


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Plastic crashed on me this morning after rebooting from a hibernate - the UI would not pop up on screen. So I resorted to killing the process in Task Manager.

Now when I try to log in I see the following message:

"User unknown S-1-5-21-2012184369-218517113-1170935872-16691"

Pressing OK brings up a login, which no variation of my username and password seems to work for.

Any ideas?

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Hi Uvaavu,

can you tell me your authentication mode? It seems that when the error happened the SEID (S-1-5-21-2012184369-218517113-1170935872-16691) was not converted to the real user name. Probably something wrong with the security provider... LDAP... AD....

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Ok,

my guess here is that when you started the laptop from the hibernation it was still configured with the VPN values so the request made by the client to your AD server to translate the client SEID was not successful, then the SEID was not translated and you got the connection error.

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