Uvaavu Posted March 23, 2012 Report Share Posted March 23, 2012 Plastic crashed on me this morning after rebooting from a hibernate - the UI would not pop up on screen. So I resorted to killing the process in Task Manager. Now when I try to log in I see the following message: "User unknown S-1-5-21-2012184369-218517113-1170935872-16691" Pressing OK brings up a login, which no variation of my username and password seems to work for. Any ideas? Link to comment Share on other sites More sharing options...
Uvaavu Posted March 23, 2012 Author Report Share Posted March 23, 2012 Ok, fixed immediate problem myself I think. Restarted the local server's Plastic Server 4 service and things are back to normal, but would still like to know what happened if anyone has any ideas? Link to comment Share on other sites More sharing options...
manu Posted March 23, 2012 Report Share Posted March 23, 2012 Hi Uvaavu, can you tell me your authentication mode? It seems that when the error happened the SEID (S-1-5-21-2012184369-218517113-1170935872-16691) was not converted to the real user name. Probably something wrong with the security provider... LDAP... AD.... Link to comment Share on other sites More sharing options...
Uvaavu Posted March 23, 2012 Author Report Share Posted March 23, 2012 We use AD for authentication. Only unusual thing was I had Hibernated at home while working via VPN, then come into the office and resumed from hibernate. I got the above error each time till I restarted the Plastic service. Link to comment Share on other sites More sharing options...
manu Posted March 23, 2012 Report Share Posted March 23, 2012 Ok, my guess here is that when you started the laptop from the hibernation it was still configured with the VPN values so the request made by the client to your AD server to translate the client SEID was not successful, then the SEID was not translated and you got the connection error. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.