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Slaktus

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  2. The auth token expired. User: (username)

    in General

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    Trying to add a new user to our Cloud repository, and when the user attempts to access the list of repositories, this error gets thrown in a separate window:

    Quote

    Error converting value "invalid-invalid" to type 'PlasticGui.WebApi.Responses.SsoProvider+KnownType'. Path 'Providers[2].Type', line 1, position 147.

    Trying to make any other changes related to the repo or associated workspaces results in this error:

    Quote

    The auth token expired. User: (username)

    The user was first added a month and a half ago and set up Plastic then, but never set up a workspace or interacted with the repository in any way until now. The error did not appear when the user first tried setting up Plastic. We have tried to uninstall and reinstall Plastic, remove the user from the repo and then adding again, but no luck so far. What can we do?

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