Problems trying to connect

[FrankGamigo]

Hi Guys, 

  Yesterday in the evening I started to have problem with I'm trying to check the Pending changes, the app client get blocked. After a few minutes appears the next screen. (Sometimes appear one and sometimes the other).

  Thanks!

[blue]

Hi @FrankGamigo,

Thank you for reaching out to us.

I am sorry to hear that you are having a problem with Pending changes.

The issue is related with network, and it commonly happens when the network is unstable/slow.

Can you run the following command and share the output with us? (This command can check the speed of the network)

How to check network 

cm iostats YourOrganization@cloud --nettotalmb=256

After you run the command, please share the result with us. 

How to resolve slow network issue
Once the network slowness is confirmed, follow the instruction below.
(useful link )

1. Locate in client.conf file
   1. macOS: /Users/xxx/.plastic4/client.conf
   2. Windows: C:\Users\xxx\AppData\Local\plastic4\client.conf
2. Update following settings in the "client.conf" and set it to "1"

   <Upload_SendDataThreadCount>1</Upload_SendDataThreadCount>
   <DownloadPoolSize>1</DownloadPoolSize>
3. Restart GUI and check if the issue is resolved

Thanks,