JamesGroundShatter Posted February 10, 2017 Report Share Posted February 10, 2017 Hello, my colleagues are happily using Plastic Cloud, however I get the following error when I try to pull: Quote The sync process was unable to replicate the following branch: Error description: Unable to connect to the remote server It happens at the "Introducing Files" stage, which stalls at 0% for a short while before the error pops up. My credentials all check out and I can see all the changes as they are pushed, I just can't seem to sync. Is there any obvious reason why this might be the case? Thanks James Link to comment Share on other sites More sharing options...
calbzam Posted February 13, 2017 Report Share Posted February 13, 2017 Hi James, Could you check in the Preferences --> Profiles that you don't have any extra profile with wrong credentials or pointing to a wrong remote server? Please check that you are able to list both the cloud and local repositories. PD: We should get more details from the "plastic.debug.log.txt" file in the "server" folder. Regards, Carlos. Link to comment Share on other sites More sharing options...
JamesGroundShatter Posted February 13, 2017 Author Report Share Posted February 13, 2017 Hi Carlos, Yes, I can see both repos, there's nothing untoward in my Profiles panel. It seems to do everything it should and then just fails when it should be transferring files. Is there somewhere secure that I can upload the log file to if that would help? James Link to comment Share on other sites More sharing options...
calbzam Posted February 14, 2017 Report Share Posted February 14, 2017 You can send us the log to: support at codicesoftware dot com Could you also temporary disable the firewall and try again? Regards, Carlos. Link to comment Share on other sites More sharing options...
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