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calbzam

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  1. Hi, So the problem is when you try to pull the cloud branch into your local repo (so then you can locally solve the conflicts). - Could you try to pull the branch from the cloud repo "Branch explorer" view --> right-click --> pull this branch? - Aren't you getting any specific error message? - Could you attach the local server debug log ("C:\Program Files\PlasticSCM5\server\plastic.debug.log.txt")? Regards, Carlos
  2. Hi, It refers to the Plastic server and port (not the JIRA server name). Regards, Carlos.
  3. Hi, I can see the following error message in the logs: Could you attach (or reach us to support@codicesoftware.com) your "C:\Users\xxx\AppData\Local\plastic4\issuetrackers" folder? It seems to be some errors in the API calls so my guess is that some configuration could be wrong. 2019-10-20 19:27:17,707 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Logging changeset 16 with 1 items in plain text 2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.diffchangeset.url: The remote server returned an error: (404) Not Found. 2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace: at System.Net.HttpWebRequest.GetResponse() at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response) 2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.diffchangeset.url'"],"errors":{}} 2019-10-20 19:27:17,837 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.formatdata: The remote server returned an error: (404) Not Found. 2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace: at System.Net.HttpWebRequest.GetResponse() at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response) 2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.formatdata'"],"errors":{}} 2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Updating values for issue 'GT-11' 2019-10-20 19:27:17,935 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing PUT https://outermarkergames.atlassian.net/rest/api/2/issue/GT-11: The remote server returned an error: (400) Bad Request. 2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace: at System.Net.HttpWebRequest.GetResponse() at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response) 2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":[],"errors":{"customfield_10000":"Field 'customfield_10000' cannot be set. It is not on the appropriate screen, or unknown."}} 2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - Assuming 400 as Unauthorized. Regards, Carlos.
  4. Hi, You need to do it via configuration file. Please cehck the steps from the following link: https://www.plasticscm.com/documentation/extensions/plastic-scm-version-control-task-and-issue-tracking-guide#JIRA-Configuration Regards, Carlos.
  5. Hi, We release new versions every day and a few of them per week are public in our web. Also every new release includes multiple installers. If you miss some specific version/installer, please reach us at support@codicesoftware.com. Anyway, we normally recommend frequently update the Plastic version. Regarding the release notes, could you let us know the thread and the details? For instance, the instellers for the installers for 8.0.16.3221are not avilable in our web anymore but you can still check the release notes: https://www.plasticscm.com/download/releasenotes/8.0.16.3221 Regards, Carlos.
  6. Hi, I'm afriad this feature is not supported. What you can do at the moment is mark the task as opened when you craete the Plastic branch (but not change the user asignee in JIRA). You feedback is very welcome: https://plasticscm.uservoice.com Regards, Carlos.
  7. Hi, If you also upgrade the server version, this error shouldn't appear. The specific release number is: 8.0.16.3643 Could you confirm that the issue is not happening after the uprgade? Sorry for the inconveniences, Carlos.
  8. Hi, Please check the following link where we explain how to reset the Plastic server admin from the webadmin: https://www.plasticscm.com/documentation/administration/plastic-scm-version-control-administrator-guide#Chapter6:webadmin-Serverconfigurationandadministration Regards, Carlos.
  9. Thanks for the update. If you run a gitsync involving a big repo via console, you should get more feedback (also checkin the clien log). Good to know you are up and running and the following syncs are much faster Regards, Carlos.
  10. HI, Could you attach the Plastic client log? This way, we should get more information fo the problem. Regards, Carlos.
  11. Hi, You can reach us to support@codicesoftware.com if you need a specific old version. We just keep a few of them. There shouldn't be any problem for your developers always install the latest available version. They are both compatible and these way you are not missing any new feature. Regards, Carlos.
  12. Hi, We are going to release the following task: [New] 8.0.16.3548 All platforms - Plastic, Gluon: A lot of users have found the contextual help in the Plastic and Gluon UIs very useful, but, for our more advanced users, the help panel was getting in the way without providing any real benefit. Now, each help item will only be shown at most once a day, and we will only show more help than that when we detect you are having difficulty with the tool. Also, if the help panel was opened automatically, rather than by pressing the help button, it will hide itself out of the way again after a few minutes. Btw, if you select "Got it, don't show me again" on the help panel, that help item won't be shown again. Regards, Carlos.
  13. Definitely this is not normal. If you can send us some file examples where Plastic is wrongly considering the same, we will review the scenario in detail to determine the reason for the false positive. Also thank you @Mikael Kalms for your help :) Regards, Carlos.
  14. Hi, As Mikel comments, when you perform changes out of the Plastic control (directly ok disk) Plastic can only guess what happened checking the hard drive. You may have deleted these folders but according to the "Pending changes" view, a very similar folder has been added on a different location. That's why Plastic considers it a "move" instead of a "delete". If you check the "Similarity" column, the values are very high (it means the file content is very similar and Plastic considers it a "move"). Could you focus on any of these files and confirm these similarity values? Regards, Carlos.
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