Out of memory?

[Ulimo]

Hi!

I have been trying to get another pc in our lan to connect to the Plastic SCM server.

But the client that tries to connect get the error:

 

"Out of memory. Plastic client can't continue and will be closed.".

 

That message really dont give me much information to work on how to fix it.

Both the server and client is at the latest version of plastic SCM.

I have been trying with different authentication methods aswell with no success.

Any help is appreciated!

Thanks!

[manu]

Wow. The client is trying to do something really really bad....

 

Can you please enable the plastic gui log: http://www.plasticscm.com/infocenter/technical-articles/kb-enabling-logging-for-plastic-scm-part-i.aspx

and send us the result?

 

Can you also check if the cm is working fine or also affected?

 

Are you using windows, linux or macos? How many RAM do you have?

[Ulimo]

Starting with last two questions

Windows, 12 gb of ram on this client.

[manu]

And can you check if the "plastic.exe" process eats up to 12GB?

[Ulimo]

no RAM usage at all. Will activate loging

[Ulimo]

2013-12-19 16:41:57,784 INFO BufferPool - [SinkcompressionPool] BufferPool created with 5.00 Mb size and 5 max buffers

2013-12-19 16:41:57,806 INFO BufferPool - [UncompressionPool] BufferPool created with 5.00 Mb size and 5 max buffers

2013-12-19 16:41:57,841 DEBUG Channel - Create conection 32 ms. (host:192.168.1.146 port:8087 ssl:False)

2013-12-19 16:41:57,901 DEBUG BufferPool - -> Entering with name SinkcompressionPool (5)

2013-12-19 16:41:57,901 DEBUG BufferPool - SinkcompressionPool [1] buffers allocated

2013-12-19 16:41:57,903 DEBUG BufferPool - -> Entering with name UncompressionPool (5)

2013-12-19 16:41:57,903 DEBUG BufferPool - UncompressionPool [1] buffers allocated

2013-12-19 16:41:57,908 INFO Serialization - Uncompressed 329 bytes in 471 bytes. Time: 0 ms.

2013-12-19 16:41:57,910 DEBUG BufferPool - <- Releasing with name SinkcompressionPool (4)

2013-12-19 16:41:57,915 DEBUG BufferPool - <- Releasing with name UncompressionPool (4)

2013-12-19 16:41:57,916 DEBUG ClientSink - | GetSEID | proc 110 | 1 | 11354680

2013-12-19 16:41:57,916 DEBUG UserInfo - Time retrieving CurrentUser 156 ms

2013-12-19 16:41:57,938 DEBUG BufferPool - -> Entering with name SinkcompressionPool (5)

2013-12-19 16:41:57,938 DEBUG BufferPool - -> Entering with name UncompressionPool (5)

2013-12-19 16:41:57,938 INFO Serialization - Uncompressed 283 bytes in 394 bytes. Time: 0 ms.

2013-12-19 16:41:57,938 DEBUG BufferPool - <- Releasing with name SinkcompressionPool (4)

2013-12-19 16:41:57,939 DEBUG BufferPool - <- Releasing with name UncompressionPool (4)

2013-12-19 16:41:57,939 DEBUG ClientSink - | CheckConnection | proc 0 | 1 | 11428408

2013-12-19 16:41:58,238 DEBUG GuiClientConfigData - Loading gui configuration

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - Action: Load, File: C:\...\AppData\Local\plastic4\guiclient.conf

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - GuiClientConfigData:

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - AnnotateBackColorNewer -> -1

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - AnnotateBackColorOlder -> -12360836

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - AnnotateShowLineNumbers -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommentsHistorySize -> 10

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommitCalculateManuallyMoved -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommitShowChanged -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommitShowCheckouts -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommitShowDeleted -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommitShowPrivates -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommitCalculateOverlapped -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - CommitUseChangeLists -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ComparisonMethod -> NotIgnore

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - DisplayViewHints -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - Encoding ->

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ResultEncoding ->

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - HeaderCommentMode -> None

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - HelpBaseURL ->

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ItemViewMode -> Tree

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - LastUsedRepository ->

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - LastUsedRepServer ->

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - MergeResolutionType -> Forced

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - SelectorExplorerViewMode -> Tree

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ShowAddComments -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ShowMergeToCommnents -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ShowEmptyCommentWarning -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ShowIgnoredItems -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - UpdateChecksDisk -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - SwitchToBranch -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ShowCurrentUser -> False

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - WarnPendingChangesOnSwitch -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - ErrorPendingChangesOnSwitch -> True

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - AnnotateFont ->

2013-12-19 16:41:58,354 DEBUG GuiClientConfigData - EnableMergeTo -> False

2013-12-19 16:42:10,347 ERROR plastic - Plastic SCM client version: 5.0.44.509

2013-12-19 16:42:10,347 ERROR plastic -

Error message: Out of memory. Plastic client can't continue and will be closed.

2013-12-19 16:42:10,347 DEBUG plastic -

StackTrace:

[manu]

Can you delete all the files in your "C:\Users\Manuel\AppData\Local\plastic5" directory but the "client.conf" and the "plastic.workspaces" files?

 

Then try it again.

[Ulimo]

Im a bit confused atm, I got a "plastic4" folder, tryied first to delete everything but client.conf etc. No success.

Also tryied to delete the plastic4 folder and did a full reinstall for the latest version. Still it recreated "plastic4" and got the same error.

[manu]

The plasticX directory stores all the configuration my bet was that maybe something in the prefs was causing the memory error....

 

Is the cm working fine?

In the log you posted the stacktrace is missing, is due to you removed it or is not written by plastic? (I imagine is the second one)

[Ulimo]

cm seems to be working fine, stacktrace were not written unfortunately.

Thanks for your help so far, fast responses!

[manu]

Maybe you are facing this issue?? 

 

http://support.microsoft.com/kb/126962

[Ulimo]

Im afraid not, have tryied restarts etc.