Plastic Service cannot be started

[JakeParker]

Hello, I cannot start the Plastic server. I'm using version 6.0.16.1765 (Within Temptation - Stand My Ground).

I've done the following:

Run plasticd start from the admin command line

I have also just tried starting the service, but get the following.

I latest lines from plastic.relevant.log are as follows:

2017-11-22 12:07:58,928   INFO  RepositoryHandler - RepositoryHandler InitService
2017-11-22 12:07:58,976 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:10:30,683   INFO  Daemon - Initialize Datalayer
2017-11-22 12:10:30,832   INFO  RepositoryHandler - RepositoryHandler InitService
2017-11-22 12:10:30,879 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:17:12,089   INFO  Daemon - Initialize Datalayer
2017-11-22 12:24:08,192   INFO  Daemon - Initialize Datalayer
2017-11-22 12:24:08,361   INFO  RepositoryHandler - RepositoryHandler InitService
2017-11-22 12:24:08,399 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:25:56,702   INFO  Daemon - Initialize Datalayer
2017-11-22 12:25:56,857   INFO  RepositoryHandler - RepositoryHandler InitService
2017-11-22 12:25:56,897 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:31:32,268   INFO  Daemon - Initialize Datalayer
2017-11-22 12:32:04,233   INFO  Daemon - Initialize Datalayer
2017-11-22 12:35:59,770   INFO  Daemon - Initialize Datalayer
2017-11-22 12:35:59,926   INFO  RepositoryHandler - RepositoryHandler InitService
2017-11-22 12:35:59,970 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:37:11,877   INFO  Daemon - Initialize Datalayer
2017-11-22 12:37:12,033   INFO  RepositoryHandler - RepositoryHandler InitService
2017-11-22 12:37:12,071 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:37:26,838   INFO  Daemon - Initialize Datalayer
2017-11-22 12:37:26,993   INFO  RepositoryHandler - RepositoryHandler InitService
2017-11-22 12:37:27,041 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:39:05,191   INFO  Daemon - Initialize Datalayer

And from plastic.errors.log

2017-11-22 11:22:38,819 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 11:34:49,413 EVERY_USER_OR_GROUP DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 11:50:00,231 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 11:50:18,457 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:03:58,146 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:07:58,976 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:10:30,879 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:24:08,399 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:25:56,897 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:35:59,970 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:37:12,071 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information
2017-11-22 12:37:27,041 EVERY_USER_OR_GROUP Server:DESKTOP-QPUQDE8 FATAL LicenseManager - Can't load information

I've uninstalled/reinstalled several times and deleted AppData and registry keys between installs.

The license is set up in the server config and also set to renew automatically.

Any ideas about how I can fix this? All help or suggestions are appreciated.

[psantosl]

Hi,

The license can't be loaded. That's the issue.

Now, the thing is to find out how this server got there :-)

There's nothing to do with registry keys or anything (we don't store any sensitive data in the registry), it can be related to the plasticd.lic file, or the license token if you are using one.

Did you have a previously working license? If so, try to set it up temporarily.

You can also try to skip using the "token" (for renewals) and just place a plasticd.lic file in the server binaries location (where the log files are).

 

Hope it helps!

[manu]

Hi @JakeParker,

I would need to see the last ten lines of the plastic.debug.log.txt file, can you provide it to us?

Also, we are available to get connected with you and try to solve it. Just let us know you availability.