GetWorkingMode errors with Proxy

[Martin Poirier]

Hi

We've recently started receiving this errors in some clients when connecting to a proxy. Strangely, other machines running the same Plastic client version can connect to the proxy without errors.

In the proxy logs, it shows up as:

2019-12-02 10:18:57,241 00000000-0000-0000-0000-000000000000 <machine-name> ERROR PlasticProto.ConnectionFromClient - conn    1. Error in ProcessMethodCall for method GetWorkingMode. The method GetWorkingMode is not supported.

We've been running that same proxy (no version updates) for months with the same clients. The error started showing up only this morning.

 

Restarting the proxy process or rebooting the client machines didn't do anything.

 

I couldn't find anything in the docs, so if anyone can help that would be great.

 

Thanks

[calbzam]

Hello,

- Could you enable the full debug log replacing the configuration file by the attached one?

plasticcached.log.conf

- Are you connecting to your Plastic server via SSL port?

- If you open the Plastic client configurator, is the check connection with the proxy server working?

- What is the Plastic client, proxy server and Plastic server versions?

Regards,

Carlos.

 

[psantosl]

Carlos, I think this is going to be fixed in BL3799

[Martin Poirier]

Quote

- Are you connecting to your Plastic server via SSL port?

No

Quote

- If you open the Plastic client configurator, is the check connection with the proxy server working?

No, that's what generates that log on the server and a similar message on the client

Quote

- What is the Plastic client, proxy server and Plastic server versions?

Client is 8.0.16.3542

Proxy is 8.0.16.3785-2.1

Server is 8.0.16.3282

 

I'll try the config change and report the log.

 

Quote

I think this is going to be fixed in BL3799

That is not a version that is currently available I guess?

Thanks

[Martin Poirier]

2019-12-03 11:27:39,451 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient - conn    5. mInitialCmCallContext.UserCredentials.Mode UPWorkingMode
2019-12-03 11:27:39,451 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient - conn    5. mInitialCmCallContext.UserCredentials.User.Data user.name
2019-12-03 11:27:39,451 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient - conn    5. mInitialCmCallContext.Organization
2019-12-03 11:27:39,451 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient - conn    5. mInitialCmCallContext.MachineName machine_name
2019-12-03 11:27:39,451 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient - conn    5. mInitialCmCallContext.SecurityCtx ctxNormal
2019-12-03 11:27:39,452 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient - conn    5. mInitialCmCallContext.CurrentTransaction 00000000-0000-0000-0000-000000000000
2019-12-03 11:27:39,452 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient - conn    5. mInitialCmCallContext.Version 5.4.16.0
2019-12-03 11:27:39,452 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name ERROR PlasticProto.ConnectionFromClient - conn    5. Error in ProcessMethodCall for method GetWorkingMode. The method GetWorkingMode is not supported.
2019-12-03 11:27:39,453 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name DEBUG PlasticProto.ConnectionFromClient -   at g2.a (PlasticPipe.PlasticProtocol.Messages.PlasticMethods A_0) [0x00025] in <558a8466dff54a8182e158d80822059f>:0
  at g2.d () [0x0010f] in <558a8466dff54a8182e158d80822059f>:0
2019-12-03 11:27:39,454 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name INFO  PlasticProto.ConnectionFromClient - Discarded input from unsupported method call. Bytes to discard 94
2019-12-03 11:27:39,454 NetworkThread-13     DEBUG PlasticProto.ConnectionFromClient - conn    5. ReceiveAsync
2019-12-03 11:27:39,454 W-12 5 00000000-0000-0000-0000-000000000000 user.name machine_name INFO  ChannelCall - conn:     5 protocol:plasticproto sec:none recb:   119|rect:  0|sentb:     4|sendt:  1|queuedt:       0|prt:       4|th:   12|dest:   0|mt:       0|sert:   0|zip:   0|cpu:       0|    172.16.19.19|user:user.name|GetWorkingMode
2019-12-03 11:27:39,455 W-12     DEBUG WorkerThread - WorkerThread.Run: Going to GetWork. ThId: 12

This is what we see in the log after adding the debugging options.

[Martin Poirier]

Updating clients to 8.0.16.3799 (which appears to have just been released in the past hours)  seem to have fixed the issue.

 

Thanks a lot!

[calbzam]

Great, thanks for the update!

Regards,

Carlos.