Failing to connect to Cloud repository

[wpieterse2825]

Hi all, trust all is well!

I've just bought the cloud subscription and installed all the required tools, but can't seem to connect to the remote repository. When I go into the PlasticSCM UI to connect to the repository and create the local workspace, I get the following error:

No connection could be made because the target machine actively refused it 127.0.0.1:8084

What gives? I thought this was supposed to connect to the server running on the Cloud? Why does it need a local server.

But in any case, the local service is running, both the SCM and the change tracker. Really trying to start working here, but I can't do anything because I can't get into PlasticSCM.

Attached are the server and client logs.

plastic.errors.log.20201108.txt plastic.realtime.requests.log.20201108.txt plastic.relevant.log.20201108.txt audit.log plastic.channelcall.log.20201108.txt plastic.debug.log.20201108.txt plastic.debug.log.20201108.txt plastic.relevant.log.20201108.txt

[wpieterse2825]

Any news on this yet? I have been charged on my account, but I cant use the service. Any help will be appreciated.

[calbzam]

Hi,

- A coworker from the sales department is about to answer you regarding the last invoice in your parallel thread.

- Plastic Cloud edition includes a local server listening on 8084 portyto host your local repos. But you can point your workspace directly to reach a cloud repo. I mean it's not mandatory to use local repos.

- I'm trying to guess why if the "Plastic SCM Server" Windows service is running, you cannot connect to "127.0.0.1:8084". Did you install Plastic enterprise endition previously on this machine (before installing Cloud Edtion)?  In that case, your local server may be listening on "127.0.0.1:8087". Could you attach the following file?

C:\Program Files\PlasticSCM5\server\remoting.conf

Regards,

Carlos.

[wpieterse2825]

On 11/10/2020 at 7:15 PM, calbzam said:

Hi,

- A coworker from the sales department is about to answer you regarding the last invoice in your parallel thread.

- Plastic Cloud edition includes a local server listening on 8084 portyto host your local repos. But you can point your workspace directly to reach a cloud repo. I mean it's not mandatory to use local repos.

- I'm trying to guess why if the "Plastic SCM Server" Windows service is running, you cannot connect to "127.0.0.1:8084". Did you install Plastic enterprise endition previously on this machine (before installing Cloud Edtion)?  In that case, your local server may be listening on "127.0.0.1:8087". Could you attach the following file?

C:\Program Files\PlasticSCM5\server\remoting.conf

Regards,

Carlos.

Hi Carlos, thanks for the reply.

Still wanted to post here, but I did sort out the issue. I did have an old install of PlasticSCM still lurking around, removed the application via the control panel, removed the 'PlasticSCM` folder from `Program Files`, and also removed the `plasticscm4` folder from my users `AppData` folder, and this resolved the issue completely.

Thanks again for your time!

[calbzam]

Thanks for the update!

Regards,

Carlos.