First Setup: Sync Repository issue

[Johan_Belmans]

Hi there,

we just installed Plastic SCM. We have issues to sync the repository.
Me and my colleague receive the following error message: Failed to resolve the cloud server for organization xxxx. Invalid username or password.

We used the correct username (email address) and password.

How can we solve this issue?
 

[calbzam]

Hi,

Could you drive to the Preferences --> Connection Profile, and create a connection profile pointing to the cloud organization (with login via SSO). It's important you to connect in the profile via SSO (single sign-on). Please let us know if it helps.

Regards,

Carlos.

[Johan_Belmans]

Hello,

unfortunately this did not helped us. We tried even with and without the SSL option. 

Any other solution we can try?

[calbzam]

Please remove the connection profile taht is using LDAP and only keep the SSO one and let us know if it helps.

Are you using a recent Plastic version, right?

Regards,

Carlos.

[Johan_Belmans]

Hello,

 

yes, the latest version of Plastic, we have downloaded the software today.
And removing the LDAP doesn't solve the issue we have. We try to connect with the Data center in Europe.
If you need more info, let me know.

regards

Johan

 

[calbzam]

Hi,

We are able to reproduce the issue. I will keep you posted.

Sorry for the inconveniences,

Carlos.

[Johan_Belmans]

Thanks Carlos

[Johan_Belmans]

It is up and running.

Thanks!