Trouble with project check in, an existing connection was forcibly closed by the remote host

[Tina]

Hello,

I got a "an existing connection was forcibly closed by the remote host" error after attempting to check in for the first time. In the plastic.debug.log file, I found the following error:

ERROR PlasticPipe - There was a problem deserializing method response for CalculateMerge from gamesforlove@cloud

I'm not sure what might be causing this. I had previously been able to check in that project, and I recently reinstalled Plastic to try to fix that problem, but still got this error. Collaborators working on the same project seem to have no issues.

I've attached the entire log. Any advice would be really appreciated, thanks.

plastic.debug.log.20220222.txt

[Tina]

To add on to that, this is my iostats response

cm iostats gamesforlove@cloud --nettotalmb=256
Performing network tests with server: gamesforlove@cloud. Please wait...
Upload speed   = 28.01 Mbps.   Time uploading 256MB = 73109ms.    Server: gamesforlove@cloud
Error: Unable to read data from the transport connection: an existing connection was forcibly closed by the remote host

And I've tried to add the following settings to the client.conf

<Upload_SendDataThreadCount>1</Upload_SendDataThreadCount>
<DownloadPoolSize>1</DownloadPoolSize>

The response seems to be similar, and I get this error: failed to connect to useast4-00-cloud.plasticscm.com:8787 within the 3000ms timeout.
 

[calbzam]

Hi,

it seems to be something network realted: firewall, router, company network...

This command just uploads and downloads some test data to the cloud server and it seems the upload is ok while the download is not.

Regards,

Carlos.