Maximum Number of Licenses Exceeded but Available Licenses shown

[samanthemum]

Hi!

 

I'm trying to create a new repository in Plastic and keep running into the "Maximum number of licenses exceeded" error. However, when I run "cm li" it shows that there are 14 available licenses. I have access enough to the server to be able to download old repositories, but need to be able to make new ones to be able to work with the rest of my team. I've tried uninstalling and reinstalling the client side of Plastic and even deactivating a user who no longer needs a licenses, but still run in to the same error. Any help would be appreciated.

 

cm li output:

 

cm au output:

[Wolfram]

In the rest of the "cm li" output, how many users exactly are listed as "ACTIVE", and are there any users with neither "ACTIVE" nor "INACTIVE (Not licensed)"?

[samanthemum]

When I use “cm li”, I see 14 active users, so the count matches. I don’t see any users through cm li that don’t have “ACTIVE” or “INACTIVE”, but I’ve also know there’s other users that have read-only access to our Plastic server (including me) that don’t appear on that list at all.

[Wolfram]

It could be that the "read-only access" feature was removed a while ago, and/or maybe these users are now actually blocking a license. For example, I haven't been able to add read-only users for a while now on our server.

Do you perhaps have 14 configured read-only users?

[ollieblanks]

Hmmmm... I would need to see logs after reproducing the issue to be sure of whats going on.

If you are still having issues, can you please log a support ticket sharing the client debug logs and we will be happy to investigate this for you.