Lexderi Posted January 5, 2023 Report Share Posted January 5, 2023 When I make a commit and git sync it, it just shows "Unknown" as author, which also loggs me out of plastic scm because of inactivity. Link to comment Share on other sites More sharing options...
calbzam Posted January 5, 2023 Report Share Posted January 5, 2023 Hello, - You perform this change on git and then you sync it to Plastic? GitSync allows you to map git users with Plastic users: https://docs.plasticscm.com/gitsync/plastic-scm-version-control-gitsync-guide#Mappinguseraccounts What was the git user who performed the commit? On a normal basis, Plastic should be able to use the git owner to store the changeset owner in Plastic. Doesn't this git commit have any owner? - Anyway, Plastic shouldn't log out any user that is properly configured in the client. We don't have such a feature to log out inactive users in the Plastic GUI. Could you include some details, logs, screesnhot...? The Plastic GUI client authentication is independent to the GitSync operations so may be running. Regards, Carlos. Link to comment Share on other sites More sharing options...
Lexderi Posted January 5, 2023 Author Report Share Posted January 5, 2023 I performed the change on my local repository using plastic and then used git sync The mapping also doesn"t seem to work The git user was adrian@rummert.de (same email as this plastic acccount) On plastic it also doesn't show any owner (even for changesets that have an owner (my friend) in github) I get singed out every day and it says "You have probably been sign out due to inactivity" (cant provide screenshot because I already have signed in today) 404 errors also pop up until I sign in again I also use unity ID to sign in Link to comment Share on other sites More sharing options...
calbzam Posted January 5, 2023 Report Share Posted January 5, 2023 10 minutes ago, Lexderi said: I get singed out every day and it says "You have probably been sign out due to inactivity" (cant provide screenshot because I already have signed in today) 404 errors also pop up until I sign in again I also use unity ID to sign in Please make a screenshot the next time it happens and also share the logs with us leting us know the estimated time it happened: C:\Users\xxx\AppData\Local\plastic4\logs 10 minutes ago, Lexderi said: The mapping also doesn"t seem to work The git user was adrian@rummert.de (same email as this plastic acccount) On plastic it also doesn't show any owner (even for changesets that have an owner (my friend) in github) Not sure if you can temporary allow us some access to a git repo to try to reproduce the issue with the owner not being considered. Regards, Carlos. Link to comment Share on other sites More sharing options...
Lexderi Posted January 19, 2023 Author Report Share Posted January 19, 2023 On 1/5/2023 at 4:55 PM, calbzam said: Please make a screenshot the next time it happens and also share the logs with us leting us know the estimated time it happened: C:\Users\xxx\AppData\Local\plastic4\logs This Error pops up if I do stuff like vieving a branch or doing a git sync (and doing branch stuff in general) until I sign in The error poped up about 15:48:14, but I couldn't catch when I got logged out logs.zip On 1/5/2023 at 4:55 PM, calbzam said: Not sure if you can temporary allow us some access to a git repo to try to reproduce the issue with the owner not being considered. I have to ask my friend and I only would like to do it when I really have to, but my friend also uses plastic scm and doesnt have these Issues If you want to see it yourself, you can look here: https://github.com/Lexderi/Car-AI/commits/main and here: https://github.com/BerryGoodGames/Worlds-Hardest-Maker/commits/main-Dev (nmd9202@gmail.com is said friend) Link to comment Share on other sites More sharing options...
calbzam Posted January 19, 2023 Report Share Posted January 19, 2023 Are you using UnityID or email/password at Plastic SCM to login? And your coworker? Link to comment Share on other sites More sharing options...
Lexderi Posted January 20, 2023 Author Report Share Posted January 20, 2023 I use UnityID and my coworker says he's using email/password but he isn't sure Link to comment Share on other sites More sharing options...
calbzam Posted January 20, 2023 Report Share Posted January 20, 2023 Hi, Can you delete the following files to configure the client from scratch and let us know if the issue happens again? C:\Users\xxx\AppData\Local\plastic4\client.conf C:\Users\xxx\AppData\Local\plastic4\remoting.conf C:\Users\xxx\AppData\Local\plastic4\tokens.conf C:\Users\xxx\AppData\Local\plastic4\cloudregions.conf Are you using the same credentials in any other machine? Regards, Carlos. Link to comment Share on other sites More sharing options...
Lexderi Posted January 25, 2023 Author Report Share Posted January 25, 2023 I deleted the Files, it still doesnt work Yes, Im logged on to another machine using the same credentials Link to comment Share on other sites More sharing options...
calbzam Posted January 25, 2023 Report Share Posted January 25, 2023 37 minutes ago, Lexderi said: Yes, Im logged on to another machine using the same credentials I think this could be the problem. If the token is renewed in the secondary machine but not in this one. Not sure if you can temporary use a different user in the parallel machine (or use email/password instead of Unity ID) to confirm if this could be the problem. Regards, Carlos. Link to comment Share on other sites More sharing options...
Lexderi Posted February 11, 2023 Author Report Share Posted February 11, 2023 I logged myself out of the other machine (I don't use it anymore), but it still loggs me out. Link to comment Share on other sites More sharing options...
calbzam Posted February 13, 2023 Report Share Posted February 13, 2023 Hi On 2/11/2023 at 9:36 PM, Lexderi said: I logged myself out of the other machine (I don't use it anymore), but it still loggs me out. Do you mind attaching the latest client logs after this change? C:\Users\xxx\AppData\Local\plastic4\logs Regards, Carlos. Link to comment Share on other sites More sharing options...
Lexderi Posted February 14, 2023 Author Report Share Posted February 14, 2023 Sure.logs.zip Link to comment Share on other sites More sharing options...
calbzam Posted March 2, 2023 Report Share Posted March 2, 2023 Hi, This looks weird: 2023-02-14 15:07:32,716 BLACK-PANTHER\Adrian ERROR PlasticPipe - Exception obtaining connection to *@cloud. Failed to resolve the cloud server for organization *@cloud. Invalid username or password 2023-02-14 15:07:32,716 BLACK-PANTHER\Adrian DEBUG InvokeMethodRetry - HasToHandleSocketException. Exception is not a SocketException: Failed to resolve the cloud server for organization *@cloud. Invalid username or password. Aborting retry 2023-02-14 15:07:32,716 BLACK-PANTHER\Adrian DEBUG PlasticPipe - prt: 2750|CheckRepositoryExists |*@cloud Can you open the "C:\Users\xxx\AppData\Local\plastic4\client.conf" and replace *@cloud by the actual cloud organization name? Regards, Carlos. Link to comment Share on other sites More sharing options...
Lexderi Posted March 15, 2023 Author Report Share Posted March 15, 2023 (edited) I did that and it created a new profile It also now shows me as the person who commited it on github Doesnt seem to log me out (at least it didn't happen today, it did log me out of the cloud account today tho) Seems like everything is fixed Edited March 15, 2023 by Lexderi Accidentaly uploaded error unrelated to this (fixed it) Link to comment Share on other sites More sharing options...
calbzam Posted March 16, 2023 Report Share Posted March 16, 2023 Great! Thanks for the update. Link to comment Share on other sites More sharing options...
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