ipoyg Posted April 14, 2015 Report Share Posted April 14, 2015 I installed a complete installation through the repository. I then ran clconfigureserver and put in my license token. When I try to start the server, I get this error from my plastic.server.log. I am currently using the 30 day trial for Plastic 2015-04-14 11:03:39,033 4f610aff-a2a0-4d06-8ff2-2f75c43d1a8f root at Server:testing INFO Transaction - Transaction timeout -> 120000ms 2015-04-14 11:03:39,163 4f610aff-a2a0-4d06-8ff2-2f75c43d1a8f root at Server:testing ERROR Codice.CM.License.LicenseReader - License could not be read from an incorrect byte array. 2015-04-14 11:03:40,377 4f610aff-a2a0-4d06-8ff2-2f75c43d1a8f root at Server:testing ERROR LicenseManager - Unable to download the remote auto-renewal license: Error getting response stream (Write: The authentication or decryption has failed.): SendFailure 2015-04-14 11:03:40,381 4f610aff-a2a0-4d06-8ff2-2f75c43d1a8f root at Server:testing ERROR Codice.CM.License.LicenseReader - License could not be read from an incorrect byte array. 2015-04-14 11:03:40,397 4f610aff-a2a0-4d06-8ff2-2f75c43d1a8f root at Server:testing INFO Transaction - RollbackArea -- Transaction removed 4f610aff-a2a0-4d06-8ff2-2f75c43d1a8f 2015-04-14 11:03:40,400 root at ERROR Transaction - Object reference not set to an instance of an object 2015-04-14 11:03:40,408 root at FATAL Daemon - Object reference not set to an instance of an object Any idea how to fix this? Thanks in advance. Link to comment Share on other sites More sharing options...
calbzam Posted April 16, 2015 Report Share Posted April 16, 2015 Hi, We have fixed this issue (reproduced in Ubuntu Linux servers) and it will be integrated very soon. Meantime, you use the next workaround to fix the issue: 1. Extract the 2 attached “.tar.gz” files in the server folder: https://drive.google.com/file/d/0B87Dn3KniIPwdjE2VFlta2FzZHM/view?usp=sharing https://drive.google.com/file/d/0B87Dn3KniIPwN0didW5sZVVEX1k/view?usp=sharing 2. Run the next command: sudo /opt/plasticscm5/mono/bin/mono mozroots.exe --import --sync –machine If you prefer not running the .exe file, you can install the “mono-devel” package supplied by your distro and run: sudo apt-get install mono-devel sudo mozroots --import --sync –machine 3. Configure the Plastic token to allow the auto-upgrade license running “clconfigureserver”. 4. Restart the Plastic server. Please, don´t hesitate to ask if you have any question. Best regards, Carlos Alba Link to comment Share on other sites More sharing options...
ipoyg Posted April 17, 2015 Author Report Share Posted April 17, 2015 Thanks, that fixed the issue. I am having one more issue though. I tried to install a self signed SSL certificate using the instructions from the administrator guide and set the certificate's Common Name to my domain. However, when I try to log in with SSL enabled, I get the message "The remote certificate is invalid according to the validation procedure." I am able to connect if I don't use SSL. Link to comment Share on other sites More sharing options...
ipoyg Posted April 19, 2015 Author Report Share Posted April 19, 2015 The issue has been resolved, I used a CA certificate instead of a self signed one. Link to comment Share on other sites More sharing options...
calbzam Posted April 20, 2015 Report Share Posted April 20, 2015 Ok, thanks for upgrading the post. Regards, Carlos. Link to comment Share on other sites More sharing options...
Ironsoul Posted June 5, 2015 Report Share Posted June 5, 2015 Has this specific issue been fixed? As I am experiencing something similar, just considering whether I should post a new thread or try those steps. I'm new to servers and linux and after 6 hours my head is spinning so I need a break today and will return to things tomorrow. Link to comment Share on other sites More sharing options...
calbzam Posted June 5, 2015 Report Share Posted June 5, 2015 Hi, Yes it was fixed. Anyway, in my previous message, you can read a workaround. Regards, Carlos. Link to comment Share on other sites More sharing options...
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