Maximum users exceeded for commerical license

[jeremys]

I have a 7 user commercial license with 7 users installed with 261 days remaining.  We changed the name of one of the users and he can't perform any functions like branch and check-in.  It says "The maximum number of licensed users has been exceeded".  Other users are fine.  We are using user/password for the authentication.

 

Can you help please?

Thank you.

 

[manu]

Hi,

 

Being the Plastic SCM root user, that is the repository server ower, you can issue the following command to manage your license:

cm li --> license information
cm au --> activate users
cm du --> deactivate users 

[jeremys]

This worked.  I had old users accounts that were still active.  Thank you!

[manu]

Great!

[kurnosem]

I'm trying to create a new repo, but I can't:

 

 

I have a Team Edition license - 1 users (with Unity3D) license (free). And it look to be ok.

ubuntu@ip-172-xx-yyy-zzz:~$ cm li

      Plastic SCM license information:



      * User-license information:

root                      ACTIVE

---------------------------------------
Licensed to: [30790]Personal - Pablo
Expiration date: 2/14/2017 1:21:38 AM
Edition: team
Total licensed users: 1
Total activated users: 1
Total available users: 0
---------------------------------------

What I am doing wrong?

 

Thanks...

[manu]

Hello,

 

i guess you are not using your "root" user and you are trying to use a new one.

 

The "cm whoami" command will return you your current user.

 

You can change it by running the configuration wizard.

[kurnosem]

Hello,

 

i guess you are not using your "root" user and you are trying to use a new one.

 

The "cm whoami" command will return you your current user.

 

You can change it by running the configuration wizard.

 

But I have only one user:

ubuntu@ip-172-31-22-200:~$ umtool listusers
WARNING: The runtime version supported by this application is unavailable.
Using default runtime: v4.0.30319
Pablo
ubuntu@ip-172-31-22-200:~$ cm whoami
Pablo
ubuntu@ip-172-31-22-200:~$

Which is the same user that I use to connect to Plastic via Windows client. Should it be the same "root" user that the "cm li" command shows?

[manu]

It seems you have (or had) 2 users, one is called "root" (with license) and another one called "Pablo" without it.

 

Now sure how the "root" user got activated at the first place but you can do the following.

 

1) Create, using the umtoo/umtoolgui a user called "root", configure your client to use that "root" user, then deactivate it using the "cm du" command.

2) Re-configure the client to use "Pablo" and try to create the new repository.

 

I think that should work.

[kurnosem]

It seems you have (or had) 2 users, one is called "root" (with license) and another one called "Pablo" without it.

 

Now sure how the "root" user got activated at the first place but you can do the following.

 

1) Create, using the umtoo/umtoolgui a user called "root", configure your client to use that "root" user, then deactivate it using the "cm du" command.

2) Re-configure the client to use "Pablo" and try to create the new repository.

 

I think that should work.

 

I created a "root" user, and I configure the client with the "root" user. I can create repositories with it... but i can't deactivate the root user. The error message is:

You don't have permissions to deactivate user root. You need to be repository server administrator in order to be allowed to complete this operation.

But no problem... I can continue working with the "root" user. It's ok. Thanks

 

May the force be with you.

[manu]

If it's not a problem for you that's OK.

 

If you prefer to set it in a different way I can give you a temporal license with more spots so you can activate everyone and then deactivate the ones you don't need.