xiaozhuofgo0796@gmail.com Posted August 16, 2019 Report Share Posted August 16, 2019 Hey,While I'm using the Plastic, the plasticd.exe won't work, so even if I reload the license I still can't reset the license, what can I do? Link to comment Share on other sites More sharing options...
calbzam Posted August 16, 2019 Report Share Posted August 16, 2019 Hi, "plasticd.exe" is the Plastic server and by default, the Plastic server is run via Windows service. Why are you trying to manually run this .exe? Could you let us know the specific steps you are following (commands, screenshots and error messages would be helpful). Regards, Carlos. Link to comment Share on other sites More sharing options...
xiaozhuofgo0796@gmail.com Posted August 16, 2019 Author Report Share Posted August 16, 2019 I'm sorry I did't tell the details. When my team license has expired,and they gave me a new one,I uploaded it through the Serve admin console-webadmin, the Expiration has updated, then I tried reboot the service of the Plastic,But I still got this: So,I found the Plasticd.exe did't work, My OS is windows10. Link to comment Share on other sites More sharing options...
calbzam Posted August 16, 2019 Report Share Posted August 16, 2019 Why do you say the "Plasticd.exe" is not working? I can see the server is up and running but the license still appears as expired, right? Is this correct? Please review that you don't have a license token: "plasticd.token.lic" still pointing to the old license. Please also run the "cm licenseinfo" command and attach the output. Regards, Carlos. Link to comment Share on other sites More sharing options...
xiaozhuofgo0796@gmail.com Posted August 17, 2019 Author Report Share Posted August 17, 2019 17 hours ago, calbzam said: Please also run the "cm licenseinfo" command and attach the output. Thanks for replying. The first image is what I get. 17 hours ago, calbzam said: Why do you say the "Plasticd.exe" is not working? I find my co-worker's computer is running the Plasticd.exe at the Task Manager, But I didn't.(Image -2) Plus, I also don't know how to do this.(Image -3) Thanks. Link to comment Share on other sites More sharing options...
calbzam Posted August 19, 2019 Report Share Posted August 19, 2019 - If you try to start the "Plastic Server 6" service, is it able to run? Could you attach your "plastic.debug.log.txt"? - According to the "cm licenseinfo" command, your trial license is expired. So it seems your server is running but still with the expired license. - Do you have a "plasticd.token.lic" in the "server" folder? In that case, please remove it. - Are you evaluating Plastic SCM? In that case, you can reach us at support@codicesoftware.com and we can arrange a meeting to debug the issue. Regards, Carlos. Link to comment Share on other sites More sharing options...
xiaozhuofgo0796@gmail.com Posted August 21, 2019 Author Report Share Posted August 21, 2019 On 8/19/2019 at 5:45 PM, calbzam said: - If you try to start the "Plastic Server 6" service, is it able to run? -Yes, it is able to run. On 8/19/2019 at 5:45 PM, calbzam said: Could you attach your "plastic.debug.log.txt"? -The first image. On 8/19/2019 at 5:45 PM, calbzam said: - Do you have a "plasticd.token.lic" in the "server" folder? -No,I didn't find it. Link to comment Share on other sites More sharing options...
xiaozhuofgo0796@gmail.com Posted August 21, 2019 Author Report Share Posted August 21, 2019 Suddenly,it can work,I'm confused. I switch to the Personal Edition,then I switch it back and reload the license. Even though I don't know why it can work but thanks for the help. Link to comment Share on other sites More sharing options...
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