illya Posted December 8, 2020 Report Share Posted December 8, 2020 Hi, We have the repository that is hosted in PlasticSCM Cloud. It is small repo without huge files. I need to sync it with new GitHub repository. I open Repositories, click "View branches" on the repository Repo@Company@cloud, and then run "GitSync..." at the main branch (result doesn't depend on the particular branch). The PlasticSCM client executes all steps and at final step shows the following message: "Unable to read data from the transport connection: The connection was closed". plastic.debug.log.%date%.txt includes the following lines: Error message: Unable to read data from the transport connection: The connection was closed. 2020-12-08 hh:mm:ss,fff DEBUG plastic - StackTrace: at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size) at System.IO.BinaryReader.ReadBytes(Int32 count) at LibGit2Sharp.Pkt.parselen(BinaryReader reader) at LibGit2Sharp.Pkt.Demux(BinaryReader reader) at LibGit2Sharp.Remote.Upload(PackBuilder pb, IEnumerable`1 updates) at Codice.Foreign.GitPusher.Upload() at ki.a(List`1 A_0) at og.a(adk A_0, Boolean A_1, String A_2) at og.a(lq A_0, RepositoryInfo A_1) at og.i() Client is Windows 10 Pro, PlasticSCM version 9.0.16.4725. I'm not sure that it is related, but I am not able to sync this repo to my local PlacticSCM server. Client shows the following error: "Error: There has been an unexpected error "Connection refused [::ffff:127.0.0.1]:8084". For the more information check the server log". The firewall doesn't has any rules for PlasticSCM, but other repositories could be synced to local server. Sincerely, Illya Link to comment Share on other sites More sharing options...
calbzam Posted December 8, 2020 Report Share Posted December 8, 2020 Hi, Could you attach the full client log? I guess it's not a temporary network issue so if you retry the operation the error persists, right? Could you check in the Windows services panel if the "Plastic SCM server" is running? The Plastic client seems to be trying to reach it even when you report that you are syncing a cloud repo (not a local one). Regards, Carlos. Link to comment Share on other sites More sharing options...
illya Posted December 8, 2020 Author Report Share Posted December 8, 2020 Enclosed you'll find logs. Also I attached logs from an another user (User2.log) that has the similar message with the same Repository. And yes, Plastic SCM Server is running, and log on as Local System (default settings). Sincerely, Illya User2.log plastic.debug.log.20201208.User1.log plastic.relevant.log.20201208.User1.log Link to comment Share on other sites More sharing options...
calbzam Posted December 8, 2020 Report Share Posted December 8, 2020 Hi, The git destination repo where you are pushing the Plastic repo is emtpy? Regards, Carlos. Link to comment Share on other sites More sharing options...
illya Posted December 9, 2020 Author Report Share Posted December 9, 2020 12 hours ago, calbzam said: The git destination repo where you are pushing the Plastic repo is emtpy? Hi, Yes, it is empty, without .gitignore or read.me. Sincerely, Illya Link to comment Share on other sites More sharing options...
calbzam Posted December 9, 2020 Report Share Posted December 9, 2020 Could you temporary invite my user to your cloud organization to try to reproduce and debug the issue? calba@codicesoftware.com What is your cloud organization name? Do you have a commertial subscription? Regards, Carlos. Link to comment Share on other sites More sharing options...
illya Posted December 9, 2020 Author Report Share Posted December 9, 2020 Yes, we added your user to our cloud organization. We have commercial subscription with Plastic Cloud. Sincerely, Illya Link to comment Share on other sites More sharing options...
calbzam Posted December 9, 2020 Report Share Posted December 9, 2020 What is your cloud organization name and repo name? You can reach me via email. Regards, Carlos. Link to comment Share on other sites More sharing options...
calbzam Posted December 11, 2020 Report Share Posted December 11, 2020 Hi, The issue seems to be GitHub released. We were able to reproduce it but the issue is not happening if you try to sync the Plastic with Bitbucket. Regards, Carlos. Link to comment Share on other sites More sharing options...
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