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calbzam

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Posts posted by calbzam

  2. Mac issues galore..

    in Plastic SCM on Mac

    Posted

    Hi,

    Since a long time ago, we have independent and native GUIs for every platform (Windows, macOS , Linux). And we tried to adapt the design and usability based on the style guides of every platform.

    If you are using macplastic, the vast majority of the features should be available (compared to the Windows GUI). What are the features do you miss? I will share it with the team.

    We are always improving the GUIs.

    Regards,

    Carlos.

  6. Errors fresh install Unity plugin

    in Unity 3D

    Posted

    This issue could happen when:

    - The Plastic license actually doesn't support the Unity plugin.Any commertial license should have support for the plugin.

    - When the Unity plugin cannot reach the Plastic plugin for unity (it should never happen with a regular installation of Plastic SCM and Unity). We have seen it in the past when an antivirus was removing/blocking the plugin binary so they were not able to communicate.

    @Voodoo Detective, could you reach us to support@codicesoftware.com so we can review your Plastic SCM license?
    Regards,

    Carlos.

  9. Jira: Different branch prefixes by task type?

    in Integrations

    Posted

    Hi,

    There is a feature that not sure if you are aware:

    https://www.plasticscm.com/documentation/extensions/plastic-scm-version-control-task-and-issue-tracking-guide#Fieldmapping

    Quote

    The JIRA extension allows to map the fields from the JIRA issue that will be displayed on the task information panel in the Branches or Changesets views in Plastic SCM.

    If I properly understand, supporting multiple branch prefix values would be also useful for you? eg: 

    task_, fix_, new_

    Regards,

    Carlos.

  12. Cloud Authentication Error

    in General

    Posted

    Hi,

    Do you have encryption enabled in your cloud organization? Is it possible that your local encryption key was removed and for that reason, you cannot diff old changesets? It is also possible that a coworker created the changeset you are trying to diff witha  wrong encryption key.

    Are your coworkers affected by the same issue?

    You can reach us to suupport@codicesoftware.com and we could even arrange a GoToMeeting session.

    Regards,

    Carlos.

  13. Failed to Launch Editor - UE4 Workspace Shenanigans

    in Gluon

    Posted

    Hi,

    - We need to be careful when manually editing the configuration files. It shouldn't be done as a general recommendation.

    If you are following the workaround explained in this thread it's important that you also move the workspace (including the ".plastic" folder) to the new location.

    If not moving the ".plastic" folder, you are not actually moving the workspace but creating a new one on a different location.

    - The proper way to move a workspace is via command (not manually). 

    cm cwk --help

    But the user reported a problem with this command so we were trying to find a workaround.

    - Also when moving the workspace, review that all the views in the Plastic GUI from the original workspace are closed.

    - You can always create a new workspace in the new location (instead of moving it). If the files are already there, they won't be re-downloaded.

    Regards,

    Carlos.

  15. How do I push and pull from cloud?

    in General

    Posted

    Hi,

    So the problem is when you try to pull the cloud branch into your local repo (so then you can locally solve the conflicts).

    - Could you try to pull the branch from the cloud repo "Branch explorer" view --> right-click --> pull this branch?

    - Aren't you getting any specific error message?

    - Could you attach the local server debug log ("C:\Program Files\PlasticSCM5\server\plastic.debug.log.txt")?

    Regards,

    Carlos

  17. Plastic GUI constantly loses connection to Jira cloud

    in Integrations

    Posted

    Hi, I can see the following error message in the logs:

    Could you attach (or reach us to support@codicesoftware.com) your "C:\Users\xxx\AppData\Local\plastic4\issuetrackers" folder?

    It seems to be some errors in the API calls so my guess is that some configuration could be wrong. 

    2019-10-20 19:27:17,707 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Logging changeset 16 with 1 items in plain text
2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.diffchangeset.url: The remote server returned an error: (404) Not Found.
2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace:
   at System.Net.HttpWebRequest.GetResponse()
   at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response)
2019-10-20 19:27:17,775 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.diffchangeset.url'"],"errors":{}}
2019-10-20 19:27:17,837 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing GET https://outermarkergames.atlassian.net/rest/api/2/mypreferences?key=plastic.formatdata: The remote server returned an error: (404) Not Found.
2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace:
   at System.Net.HttpWebRequest.GetResponse()
   at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response)
2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.formatdata'"],"errors":{}}
2019-10-20 19:27:17,838 DESKTOP-B4HHFFL\jwvan DEBUG jiraextension - Updating values for issue 'GT-11'
2019-10-20 19:27:17,935 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - There was a problem performing PUT https://outermarkergames.atlassian.net/rest/api/2/issue/GT-11: The remote server returned an error: (400) Bad Request.
2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - StackTrace:
   at System.Net.HttpWebRequest.GetResponse()
   at Codice.Client.IssueTracker.Jira.JiraRestClient.TryRequest(String partialUri, String httpMethod, Object content, String& response)
2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan ERROR jiraextensionrest - Response from the server: {"errorMessages":[],"errors":{"customfield_10000":"Field 'customfield_10000' cannot be set. It is not on the appropriate screen, or unknown."}}
2019-10-20 19:27:17,936 DESKTOP-B4HHFFL\jwvan DEBUG jiraextensionrest - Assuming 400 as Unauthorized.

    Regards,

    Carlos.

  19. Old installers no longer available

    in Installation and configuration

    Posted

    Hi,

    We release new versions every day and a few of them per week are public in our web. Also every new release includes multiple installers. If you miss some specific version/installer, please reach us at support@codicesoftware.com. Anyway, we normally recommend frequently update the Plastic version. 

    Regarding the release notes, could you let us know the thread and the details? For instance, the instellers for the installers for 8.0.16.3221are not avilable in our web anymore but you can still check the release notes: https://www.plasticscm.com/download/releasenotes/8.0.16.3221

    Regards,

    Carlos.

  22. Permissions - chgowner & chgperm - Locked out

    in Installation and configuration

    Posted

    Hi,

    Please check the following link where we explain how to reset the Plastic server admin from the webadmin:

    https://www.plasticscm.com/documentation/administration/plastic-scm-version-control-administrator-guide#Chapter6:webadmin-Serverconfigurationandadministration

    Quote

     

    Security
    This section lets you configure the following settings:

    Change the Administration console password - This is the password you must enter to access to the Plastic SCM Server Administration Console to apply the required changes to the server settings.


    Reset the Plastic SCM Server administrator - The server administrator is the owner of the repository server. You can reset the server administrator from here.

     

    Regards,

    Carlos.

  23. Unity Cloud Build

    in Unity 3D

    Posted

    Thanks for the update. If you run a gitsync involving a big repo via console, you should get more feedback (also checkin the clien log). Good to know you are up and running and the following syncs are much faster :)

    Regards,

    Carlos.

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