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calbzam

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Posts posted by calbzam

  1. JIRA Issue Tracker preferences screen not saving Project Key - Man on the Moon

    in Integrations

    Posted

    Yes, from our JIRA guide: https://www.plasticscm.com/documentation/extensions/plastic-scm-version-control-task-and-issue-tracking-guide

    • User name and Password: Specify the JIRA credentials used to log into JIRA and log the changes. 
      If you use Atlassian Cloud, the User name must be the email address of the account, and the Password must be an API token. You can find out how to generate API tokens for your Atlassian Cloud account in their official documentation. 
      Note that these fields can be the user credentials in JIRA, or the credentials of a different JIRA user specifically created to log Plastic SCM changes. The issue history on JIRA will display the change as coming from the user configured here.

    - If you are removing the "issuetracker" folder, please close the GUI first so the folder is not locked. Could you attach the Plastic client logs so we can review the error? I've just set up a JIRA cloud organization and everything seems to be working if I use the API token.

    If you reach us at support @codicesoftware.com, we can arrange a GoToMeeting with you to debug your scenario.

    Regards,

    Carlos.

  3. Prefabs missing

    in Unity 3D

    Posted

    But the changes are already committed in a changeset in the branch? And then this issuer switches the workspace to this changeset but the files are not downloaded? Not getting any specific error?

    My only guess is this user has configured some "cloaked.conf" rules preventing the files to be downloaded. 

    If you have a commercial license, you can open a  support ticket and we can even arrange a meeting with you to debug.

    Regards,

    Carlos.

  6. how do I authorize users from the ldap directory to repserver?

    in General

    Posted

    Hi,

    By default, all users can access the system. If you are getting a "User unknown" error, it seems that the user you entered cannot be resolved in the LDAP (or the server authentication configuration is wrong).

    In there was a permissions error, it would be different message. More information about how you can assign permissions in Plastic: https://www.plasticscm.com/documentation/security/plastic-scm-version-control-security-guide

    We would need to review the Plastic server debug log, to better understand the error.

    You can reach us at support@codicesoftware.com and arrange a meeting with you to debug the issue.

    Regards,

    Carlos.

     

     

  9. Item path not in workspace

    in General

    Posted

    Hi,

    Are you exporting a git repo via "git fast-export" and then importing to Plastic via "cm fast-import"?

    It seems to be a problem with the export package. Are you exporting a public repo or a package you can share with us?

    Regards,

    Carlos.

     

  13. how do I authorize users from the ldap directory to repserver?

    in General

    Posted

    Hi,

    You will need to configure your Plastic server to use your desired authentication mode:

    https://www.plasticscm.com/documentation/administration/plastic-scm-version-control-administrator-guide#Authenticationconfiguration

    Then you can create custom users and groups also from the webadmin.

    Once you have the Plastic users and groups, then you can assign the permissions for your users:

    https://www.plasticscm.com/documentation/security/plastic-scm-version-control-security-guide

    Please let us know if you face any issue.

    Regards,

    Carlos.

  14. Backup from Cloud to local instance

    in General

    Posted

    Hi,

    You can just replicate all your cloud repos to a local machine. But If you want to setup a backup server in your office, you will need to buy a Team edition license for that purpose:

    https://www.plasticscm.com/pricing

    Installing and configuring the hosted Plastic server is a very straightforward process:

    https://www.plasticscm.com/documentation/installation/plastic-scm-version-control-installation-guide

    Please let us know if you need more help.

    Regards,

    Carlos.

  16. Created new work space but one file is missing!

    in General

    Posted

    If you are able to "Save file as...", it means the revision content is correct in the database, so something should be preventing the file to be downloaded during the update operation. Could you check if there is a cloaked file in one of the following paths?

    1) Workspace path.

    2) C:\Program Files\PlasticSCM5\client

    3) C:\Users\xxx\AppData\Local\plastic4

    4) Do you have a "plastic-global-config" repo where you distribute a "cloaked.conf?

    Regards,

    Carlos.

  17. Ignore xlinks in submodules

    in General

    Posted

    Hi,

    When you replicate the parent repo, it's not necessary to also replica the Xlinks. The problem is the parent repo will have pointers to the Xlinked repos so if you try to run an update in the replicated repo, you will get an error reporting that the Xlinked repos cannot be reached.

    Regards,

    Carlos.

  19. Prefabs missing

    in Unity 3D

    Posted

    Ok, let me understand the issue. You switch your workspace from the branch explorer to a specific branch but some files are not downloaded? 

    Switch to the same branch in a different machine, are the files downloaded?

    Regards,

    Carlos.

  20. Icon 'unknown' not present in theme

    in Plastic SCM on Linux

    Posted

    Hello,

    Please give a try to the following workaround, and let us know if it worked.

    The errors are due to a missing icon in your current GTK icon theme (as the error messages say). One workaround is trying to install a new theme, we can also try to change the icon theme using the gtkrc-2.0 configuration file.

    1) Navigate to /usr/share/icons

    2) List the directory content. For me, the content of /usr/share/icons is:

    Adawaita, HighContrast, Humanity, Humanity-Dark, LoginIcons, default, hicolor, locolor, ubuntu-mono-dark and ubuntu-mono-light.

    3) Create a file in your $HOME with name .gtkrc-2.0 and the following content:

    gtk-icon-theme-name="Humanity"

    If you don't like the Humanity icon theme, or you don't have it available, you can choose other theme changing "Humanity" for any of the icon themes you have in /usr/share/icons.

    4) Save the contents of .gtkrc-2.0 and restart gtkplastic. Change the theme if the error persists.

    Regards,

    Carlos.
     

  21. Created new work space but one file is missing!

    in General

    Posted

    Ok, sorry. If the artist is using Plastic GUI, if he/she opens the branch explorer --> browse repository in this changeset --> select the file --> Save revisions as.  Are you able to save the file revision in your disk?

    If a different artist from a different workspace runs the same update, are you reproducing the issue?

    Regards,

    Carlos.

     

     

  22. Created new work space but one file is missing!

    in General

    Posted

    Hi,

    If the artist, is using Gluon, they can customize the files to download via the "configure" button. If a file/folder is not configured, it won't be downloaded when you run an update.

    Please review in the "configure" panel if the file appears to be configured and if after selecting the file, the artists is able to download it.

    I guess other artists/developers are not affected, right? I mean they all can download this file.

    Regards,

    Carlos. 

     

  23. ERROR_Preferences

    in General

    Posted

    Could you attach the Plastic client log? 

    C:\Users\carlos\AppData\Local\plastic4\logs\plastic.debug.log.txt

    If you rename the "plastic4" folder and reconfigure the Plastic client, does the issue persist?

    Regards,

    Carlos.

  24. global ignore.conf ignored for one of our users

    in General

    Posted

    Could you attach the full client logs for the user having the issue (and if possible a user not having the issue)? (you can also send it to support@codicesoftware.com).

    I guess there is not an external tool (antivirus...) removing the content of this folder, right? It's a bit weird that the issue is only happening to one user in your team (I guess you are using, the same Plastic server, connecting to the same server...).

    Quote

    A workaround we found was to explicitly add "Library" and "Temp" to the project-local /ignore.conf, and committing that. But it would be a bit inconvenient to unnecessarily edit the local ignore-files for all projects he is working on.

    The user who faces the issue could create a local "ignore.conf" in the workspace so you don' t need to commit the file to the repo.

    Regards,

    Carlos.

  25. Jira Cloud & Mac OS Questions

    in Integrations

    Posted

    Hi,

    Quote

    1) For the server_port part of the required file path "issuetrackers/server_port/repository"  What should the format of the server port be since it is not a local host?

    Are you using the cloud? In that case: "issuetrackers/organization@cloud/myrepo".

    Quote

    2) Is it possible to make more than one /repository folder in server_port if I want to expose one or two of my repos, but not all of them?

    Yes, you export multiple independent repos or "allrepos".

    Quote

    3) I was not able to find the jira.conf file anywhere in the files plastic has on my machine. Do I need to Re-download or is it not included in the Mac version?

    I attach the template "jira.conf".

     

    Regards,

    Carlos.

    jira.conf

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