Unable to start Plastic Client from networked computer

[peteredge55]

I'm getting a 'User unknown' error trying to start the Plastic Client from a networked computer.

It keeps telling me the same user is unknown regardless of what username I put in to the login form.

 

However, starting the client on the server machine has no problems!

 

I'm using Plastic's Username/Password authentication method

 

I've tried uninstalling both the client and server and reinstalling but its not making any difference

 

can anyone help?

[calbzam]

Hello,

 

Can you try to ping server machine from your networked  machine? Wich OS are your using in the networked computer? If it´s Linux/MAC  try to configure client (plastic --configure) as superuser (sudo)

 

Best regards,

 

Carlos

[peteredge55]

Thanks Carlos,

 

The server and networked machine can see each other on the network. the workstation is Windows 7 and the server is Windows 2008 R2.

 

It's worth mentioning that the server recently had to be rebuilt due to a HD crash and the repositories were lost, but the client still has existing workspaces.

 

Peter

[manu]

Hi Peter,

 

I think it will be faster to schedule a fast online meeting and review the issue.

 

Can you tell us your time zone and where are you available to have the meeting?

 

Note: Meanwhile check if you have the following file and remove it: "C:\Users\Manuel\AppData\Local\plastic4\profiles.conf" or "C:\Program Files\PlasticSCM4\client\profiles.conf". Test the connection after removing it.

You can check the connection by issuing the following command: "cm lrep serverIPorName:port"