[issues identifying second HEAD in Plastic repo]

Hi,

I can see we were able to help you via support ticket.

regards,

Carlos.

[Shared workspace and hot desks]

Hi,

Quote

Normally the workspaces are handled per user. But if you copy the "C:\Users\xxx\AppData\Local\plasitc4\plastic.workspaces" file the client binaries folder "C:\Program Files\PlasticSCM5\client", this configuration will be read by all the machine users.

This could be a possible worakround.

Regards,

Carlos.

[Shared workspace and hot desks]

Hi,

Normally the workspaces are handled per user. But if you copy the "C:\Users\xxx\AppData\Local\plasitc4\plastic.workspaces" file the client binaries folder "C:\Program Files\PlasticSCM5\client", this configuration will be read by all the machine users.

Anyway, the idea of every user having their own workspace is that you can work in your changes isolated from the rest of the team and you submit your changes when you think are ready. It sounds a bit strange that both of them are using the same local working copy to peform the changes in the project.

Regards,

Carlos.

[Can't find options icon to invite new members]

Hi,

I was specially asking for the Version Control package version. You can check it inside the Package Manager.

Regards,

Carlos.

[Trying to start an existing plastic scm server but getting a licensing error]

Hi,

Are you using a license token or a license file?

C:\Program Files\PlasticSCM5\server\plasticd.lic
C:\Program Files\PlasticSCM5\server\plasticd.token.lic

In order to debug the issue, I would recomend you to remove the token file and instead deploy the license file in the server folder.

Regards,

Carlos.

[Plastic crashes when viewing pending changes.]

Hi,

Checking the stack trace, we are guessing if you are running a merge involving a deleted changeset. Does it make sense?

We are going to protect this scenario in the new Plastic X GUI. But if you undo the changes or use the legacy GUI, the crashes shouldn't happen again.

Sorry for the inconveniences,

Carlos.

[Shared workspace and hot desks]

Hi,

The Plastic workspaces are linked to the Plastic client. if you have different Plastic SCM clients/machines, I'm afraid you cannot share the same local workspace.

If you use Gluon (or "cloaked.conf" in the Plastic GUI), you can configure the files be downloaded in your local workspaces. I mean it's not mandatory for a user to download all the files from the repositories but just the files you need: https://www.plasticscm.com/documentation/gluon/plastic-scm-version-control-gluon-guide

Regards,

Carlos.

[Can't find options icon to invite new members]

Hi,

What is your Unity plugin version?

Anyway, you can directly invoive users from your user account at www.plasticscm.com -> Cloud.  This button just opens a link to this web panel.

Regards,

Carlos.

[The new Plastic SCM GUI cannot show Chinese characters in comment edit box.]

Yes, I'm afraid it's not yet fixed. The problem is with the Avalonia framework we use to develop the new GUI. Hopefully the fix can be deployed in September.

Soprry for the inconveniences,

Carlos.

["An unexpected error has occurred" when trying to merge]

Hi,

Sorry for the inconveniences. The fix should be included in the next public release.

Regards,

Carlos.

[Plastic crashes when viewing pending changes.]

Could you attach the crash report and the Plastic client log?

\Users\xxx\.plastic4\logs

Regards,

Carlos.

[Missing "close change requested in review" button in new GUI]

Hi,

This option is already available in the last Plastic X version:

Regards,

Carlos.

[Repository specification cannot contain any of the following characters: #"?'\n\r]

Hi,

- Are you using the sync view to clone the repo from the cloud?

- Can you attach your local server logs?

C:\Users\xxx\AppData\Local\plastic4\logs

- How the remote repo was created? What is the repo and server name?

Regards,

Carlos.

[Freshly imported project has pending changes already]

At least the checkout operation is a operation that needs to be done somehow in the workspace: command line, external plugin (Unity...), via GUI... Don't you have any explanation to these chcked-out items?

If you undo all the pending changes, I guess you can have a clean workspace status again?

Regards,

Carlos.

 

[Branch explorer is messed up.]

Hi,

It looks that you have some filtering custom branch explorer.

Did you use the legacy GUI in the past? It may easier to open the legacy GUI to review all the filter/custom settings of your branch explorer.

Regards,

Carlos.

[Plastic SCM in Linux editor issues/Assets folder getting set to private]

I'm guessing if you cloud uninstall the package manager and then manually install it inside the project and not to checkin these changes.

The problem with this is the package version upgrade won't be automatic (we may be able to generate the .unitypackage for you).

 

Another option could be the opposite: the Linux users to uninstall the package from the package manager but don't checkin these changes.

 

Regards,

Carlos.

[Plastic SCM In Unity Disconnects After a Time]

Hi,

What is the Version Control package you are using? Can you update to the latest version?

Regards,

Carlos.

[The feature "create top level branch" disappear from PlasticX]

Hi,

We are still working on the feature parity between the legacy and the new GUI. This option should be added soon.

Regards,

Carlos.

[Freshly imported project has pending changes already]

Hi,

Are the pending changes appearing after an update operation? I'm guessing if some items were just partially downloaded. I've seen a similar issue in the past with network related issues.

Regards,

Carlos.

[The desktop application seems to have some garbled characters in Japanese.]

The fix should be available in September. 

Sorry for the inconveniences,

Carlos.

[issues identifying second HEAD in Plastic repo]

Hi @dBugSlayer,

Could you open a ticket support@plasticscm.com? We will evaluate your case in detail.

Regards,

Carlos.

[Pending merge link would like to cancel it]

Hi,

Are you trying to undo the changes?

Can you try via command line in the root of your workspace?

cm unco --all

Regards,

Carlos.

[Can't use sync or view local profile error: The given key 120, Unable to resolve remote name, Organizations configuration file does not exist]

Hi,

Let's clarify first what is your jey problem. I guess is the error you are showing in the sync view, right? I don't any of the errors you are showing from the log are related to it.

Actually the problem is the replica operation so we should check the server logs (C:\Program Files\PlasticSCM5\server\plastic.debug.log.txt).

I'm guessing if something is wrong with your local repo database. if you create a new clean local repo to pull from the cloud repo, does the issue persists?

Regards,

Carlos.

 

[CLI tools slow]

@Trond,

For the "cm status", can you also enable the "cm" log? This way, we will be able to see where the time is spent:

https://www.plasticscm.com/documentation/technical-articles/kb-enabling-logging-for-plastic-scm-part-i

Regards,

Carlos.

[JetBrains Space repository mirroring]

Hi,

I'm afraid we don't have official support so I'm pretty sure this is not going to work by default.

As far as I can see, JetBrains Space is a cloud platform that supports hosting git repos. So not sure even we can could support it just on our side. Not sure if they allow to host some other repositories.

Regards,

Carlos.