Invalid credentials. Couldn't get the organization name

[McGregor777]

Hello, I am having an issue in the general panel of the Preferences window : despite using the same credentials that I use to login in on plasticscm.com, I get the Invalid credentials. Couldn't get the organization name error. Because of this, I cannot use a sync view to sync my local repository with my cloud repository. I am using Plastic SCM for a Unity project, in case it could be the origin of my issue.

[Héber]

Hi,

Do you have the Plastic account linked to the Unity ID? If that is the case, have you recently changed the Unity e-mail? I'm afraid we don't support it and it could lead to this error.

If that is the case, could you revert to the old e-mail and check if it works?

 

Best,

Héber.

[McGregor777]

Indeed my Plastic account is linked to my Unity ID, I use my Unity logins for Plastic. But I did not change my email address recently. The more surprising with this is that I can login on plasticscm.com without any problem and access my dashboard on the website, but the credentials check on the desktop software does not succeed.

Cordially,

Grégory S.

[Héber]

Hi Grégory,

Can you confirm that you are still facing this? If you are, could you reach us out at support@codicesoftware.com?

 

Best,

Héber.

[McGregor777]

Hello Héber,

I confirm: the issue is still happening, I still have the error despite using the right credentials. I am going to contact the support as you suggested.

Cordially,

Grégory S.

[emile.swain]

I mailed support as well and its a known issue for users using unity login. They suggested either a non unity account or to work from the cloud (i think that means not trying to sync a local copy).