Mikael Kalms 6 Report post Posted June 28, 2019 Hi, I have been testing how well Plastic SCM's Jira integration works with Jira Cloud and Jira's Next-Gen projects. Here is what I have so far: * Configuring the Jira integration using the Plastic UI behaved weirdly: If I went into Preferences / Issuetrackers and configured a Jira integration and pressed OK, the configuration would be active, there would be a jira.conf file written to my harddrive, but if I opened up Preferences / Issuetrackers again I would not see the currently-active configuration in the GUI. Solution: Configure once (to get a jira.conf file), then proceed from there by modifying the jira.conf file manually. * For Jira Cloud, the 'username / password' should be an email address / an API token. * It is reasonably straightforward to set up Plastic SCM to be able to create branches from issues. This works fine with Next-Gen projects. * When creating a custom field for Plastic SCM information, it is difficult to find the ID of the custom field in a Next-Gen project. I needed to talk directly to Jira's REST API to find it. * Plastic SCM cannot write information about check-ins to Jira issues in Next-Gen projects. This is because Next-Gen projects do not yet support Text (multi-line) fields; the only text field that is available currently is Text (single-line), which is limited to max 255 chars in length; this is not sufficient for a single entry from Plastic SCM. This is the kind of error that you will see in the log if you try this: ERROR jiraextensionrest - There was a problem putting to '/rest/api/2/issue/JIR-8': The remote server returned an error: (400) Bad Request. ERROR jiraextensionrest - Response from the server: {"errorMessages":[],"errors":{"customfield_10105":"The entered text is too long. It exceeds the allowed limit of 255 characters."}} * Plastic SCM can transition JIRA ticket statuses based on commit message keywords. This is easy to set up and works with Next-Gen projects. * There are some recurring error messages in the logs, but I don't know what impact they have: ERROR jiraextensionrest - There was a problem getting '/rest/api/2/mypreferences': The remote server returned an error: (404) Not Found. ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.diffchangeset.url'"],"errors":{}} ERROR jiraextensionrest - There was a problem getting '/rest/api/2/mypreferences': The remote server returned an error: (404) Not Found. ERROR jiraextensionrest - Response from the server: {"errorMessages":["key not found: 'plastic.formatdata'"],"errors":{}} Another observation: In the "Create new child branch from task" dialog, the "Mark as open in issue tracker" checkbox is cleared by default, its setting is not remembered between multiple branch creations, and the Plastic admin cannot control this centrally. I'm not sure that this is the default that you want. I also suspect that the default of this setting would be useful to have in <issuetracker>.conf. From here on, we will either transition to Jira Classsic projects (so that we can enable Plastic SCM to write check-in information to the issues), or we will not use the Plastic-Jira integration. 1 Share this post Link to post Share on other sites
Mikael Kalms 6 Report post Posted June 28, 2019 ... We just gave up on Jira's Next-Gen projects, and switched to Classic projects instead. This was due to various other features that were lacking in Next-Gen projects. Share this post Link to post Share on other sites
calbzam 96 Report post Posted June 28, 2019 Ok, thank you very much for the update. I was not aware of theseJira's Next-Gen projects. We will need to adapt the plugin to fix your reported issues and being fully compatible with them. Regards, Carlos. Share this post Link to post Share on other sites
Chad Josewski 0 Report post Posted January 27, 2020 Are there any updates regarding getting Plastic SCM to sync correctly with Jira Cloud? Share this post Link to post Share on other sites
calbzam 96 Report post Posted January 27, 2020 @Chad JosewskiWhat are the specific problems you are facing with JIRA cloud? Share this post Link to post Share on other sites
Chad Josewski 0 Report post Posted January 27, 2020 We are just starting with implementing Plastic with Jira Cloud and checking to see if there's any roadblocks. How seamless is the Plastic and Jira Cloud integration? Share this post Link to post Share on other sites
calbzam 96 Report post Posted January 27, 2020 @Mikael Kalms reported some incompatibilites (see above for the details) but only if you are using Next-Gen projects. We have tons of customers using the JIRA inetgration with no more recent bug reports. Regards, Carlos. Share this post Link to post Share on other sites
Chad Josewski 0 Report post Posted February 20, 2020 After doing some testing this is a major issue for us. Our company is dedicated to using Jira.. but will only allow us to use Next-Gen projects. Using Classic projects is not even an option until the end of the year. It would be considerably better if you wrote a plug-in for Jira to accommodate Next-Gen projects. Share this post Link to post Share on other sites
calbzam 96 Report post Posted February 21, 2020 Hi, Could you open your request and details in the following link so we can properly track it? https://plasticscm.uservoice.com/ Thanks, Carlos. Share this post Link to post Share on other sites
Chad Josewski 0 Report post Posted June 7, 2020 This is a real bummer that this doesn't work. We have new projects that have been green lit and we are not moving forward with Plastic because Plastic does not work with Jira. Share this post Link to post Share on other sites
calbzam 96 Report post Posted June 8, 2020 Hi, Could you confirm the only issue is with JIRA Next-Gen projects (in JIRA cloud) and you are using the last Plastic client version? We have recently fixed some JIRA related issues and I want to be sure you are not affected by them: Quote [Bug] 9.0.16.4182All platforms - Plastic: JIRA extension didn't list issues.JIRA platform was unable to list issues when creating a new Plastic branch. Now it's fixed. Quote [Bug] (pending to release) Issue tracker extensions - Jira: fixed connection failure for hosted Jira servers A fix we made in 9.0.16.4182 to handle email addresses in the "User name" field for Jira Cloud unfortunately broke hosted Jira servers (for which you specify the username, not the email address). We fixed that, and both types of Jira server will now work. Regards, Carlos. Share this post Link to post Share on other sites
Chad Josewski 0 Report post Posted June 8, 2020 Yes... this issue is only with JIRA Next-Gen projects. Share this post Link to post Share on other sites
Jeremy 0 Report post Posted June 24, 2020 FWIW: I recently tried to integrate to Jira Cloud "next gen". The configuration's "test connection" works, but the list of tasks/issues when creating a child branch is empty. It seems like it "almost works", and the log file had some jira-related errors (see below), that may be relevant. From the plasticscm log file:2020-06-23 14:15:34,225 DESKTOP-0L9ID4V\jyabrow ERROR jiraextensionrest - There was a problem performing GET https://beyondview.atlassian.net/rest/api/2/user/search?username=: The remote server returned an error: (400) Bad Request.^M2020-06-23 14:15:34,233 DESKTOP-0L9ID4V\jyabrow ERROR jiraextensionrest - Response from the server: {"errorMessages":["The username or property query parameter must be provided"],"errors":{}}^M Share this post Link to post Share on other sites
calbzam 96 Report post Posted June 25, 2020 Hi, In our previous tests, there is no problem when listing the tasks from next gen JIRA projects. The problem is when you perform a cehckin in the linked branch, the information is not logged in the JIRA task because we use multiline text fields and they are not still available in next gen projects. Are you using the API token as the password? https://www.plasticscm.com/documentation/extensions/plastic-scm-version-control-task-and-issue-tracking-guide Regards, Carlos. Share this post Link to post Share on other sites
Chad Josewski 0 Report post Posted June 25, 2020 @calbzam I just want to state this is a deal breaker for us. I've liked using Plastic so far but this simply won't work for our needs. We'll be moving to Perforce next month which has much more robust issue tracking support. Share this post Link to post Share on other sites
calbzam 96 Report post Posted June 25, 2020 We are at the moment solution to make it work in Plastic. Note that the main problem is nextgen projects doesn't support multi-line text fields so we cannot log the checkin information in the JIRA task. We are at the moment studying a different approach that should be ready in the following weeks. https://community.atlassian.com/t5/Jira-Software-questions/How-to-create-multi-line-text-field-in-next-gen-project/qaq-p/948545 Sorry for the inconveniences, Carlos. Share this post Link to post Share on other sites
Jeremy 0 Report post Posted July 2, 2020 Hi Carlos, I think understand the multi-line text field problem, and that my problem was a more basic connection issue. We have been getting by on FogBugz without logging check-ins, partly because our team is small, but also because checkins and merges to don't necessarily mean the work is done, so we haven't seen the need to trigger SCM status changes with PlasticSCM events. Having PlasticSCM branch names match issue id's has been enough for us. However, since the reason we're looking at Jira is to transcend FogBugz' limitations, it could definitely be useful to have that info available in Jira. I'll look forward to your fix for the multi-line text field to see how we can make use of checkin event info in Jira--it might be especially helpful as we expand and grow our team. Fwiw, I was able to get around the "issues not listing" problem, by deleting the issuetrackers subdirectory in my profile, restarting PlasticSCM and re-entering the Jira connection info from scratch. There seemed to be a weird situation where Plastic client wrote Jira connection info to a AppData\Local\plastic4\issuetrackers\mycompany@cloud\... subdir, but was reading from a legacy config in AppData\Local\plastic4\issuetrackers\mycompany@local\... Once I cleared that out and started from scratch, Plastic was able to list the Jira issues with no problem. Share this post Link to post Share on other sites
calbzam 96 Report post Posted July 2, 2020 Hi, We have already schduled the task to find a way to support JIRA nextget projects. I will keep you posted. Regards, Carlos. Share this post Link to post Share on other sites
calbzam 96 Report post Posted July 14, 2020 Hi, We have released the following task: [New] 9.0.16.4407 Issue tracer extensions - JIRA: Next-gen projects now supported Next-gen projects do not support the type of custom field we use for the JIRA integration. To resolve this, we have added the option to have the checkin info added to the JIRA issue as a comment. Leave the "Custom field ID" blank in your Plastic Issue Tracker configuration to have checkin info added as a comment. Regards, Carlos. 1 Share this post Link to post Share on other sites
lrg_steven 0 Report post Posted November 12, 2020 This really needs to be added to the Jira integration documentation. I wasted a lot of time trying to figure out why the steps were not working. Share this post Link to post Share on other sites
María 1 Report post Posted November 12, 2020 Hi! Sorry for the inconvenience. We have this task marked as pending-to-document and will be included ASAP in the Jira documentation. Regards, María Share this post Link to post Share on other sites
lrg_steven 0 Report post Posted November 12, 2020 That's good to hear. I know good documentation takes time to write, so even a note in the interim telling users that the documentation is forthcoming would be useful. Share this post Link to post Share on other sites
María 1 Report post Posted November 19, 2020 Hi! We just added a note about this Next-gen project configuration: https://www.plasticscm.com/documentation/extensions/plastic-scm-version-control-task-and-issue-tracking-guide#Client-configuration-JIRA-Parameters. Hope this helps! Regards, María Share this post Link to post Share on other sites
